Kristina Busby
Houston
Summary
Enhanced service quality by effectively resolving complex customer issues. Increased customer loyalty and engagement through strategic retention team efforts. Reduced fraud incidents while efficiently managing Zendesk operations. Improved order support through precise data entry and analytics.
Experienced with processing and optimizing workflow efficiency. Utilizes strong organizational skills and attention to detail to maintain compliance and accuracy. Knowledge of data management techniques and quality assurance protocols.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
5
5
years of professional experience
Work History
ACDV Processor
Jefferson Capital LLC
06.2021 - 06.2025
- Managed daily operations in data processing to ensure accuracy and efficiency.
- Utilized advanced data processing software to analyze and transform large datasets effectively.
- Monitored and reported on key performance indicators to drive data-driven decision-making.
Customer service representative
Conns home plus
06.2021 - 12.2024
- Provided exceptional customer support by addressing inquiries and resolving issues efficiently to enhance customer satisfaction.
- Managed a high volume of incoming calls and emails, ensuring timely responses and effective communication with customers.
- Utilized CRM software to track customer interactions and maintain accurate records, contributing to improved service delivery.
- Developed and maintained strong relationships with customers, leading to increased loyalty and repeat business.
- Employed active listening skills to understand customer needs and provide tailored solutions.
Server
Black Bear Diner
08.2020 - 06.2021
- Provided exceptional customer service by promptly taking and delivering orders, ensuring a positive dining experience for all guests.
- Effectively managed multiple tables and prioritized tasks during peak hours, demonstrating strong multitasking abilities.
- Collaborated with kitchen staff to ensure timely preparation and presentation of dishes, enhancing overall efficiency.
- Assisted in maintaining cleanliness and organization of the dining area, promoting a welcoming atmosphere for patrons.
Education
High School Diploma - undefined
Chester W. Nimitz
Humble, United States01.2018
Skills
- Attention to Detail - Expert
- Problem Solving - Expert
- Team Collaboration - Expert
- Flexibility - Expert
- POS systems - Expert
- Zendesk- Expert
- Fraud prevention-Expert
- Conflict resolution - Expert
- Time management - Expert
- Multitasking - Expert
Timeline
ACDV Processor
Jefferson Capital LLC
06.2021 - 06.2025
Customer service representative
Conns home plus
06.2021 - 12.2024
Server
Black Bear Diner
08.2020 - 06.2021
High School Diploma - undefined
Chester W. Nimitz