KRISTINA CALVILLO
Summary
Responsible WireTech with excellent troubleshooting, customer service and analytics skills coupled with more than 6 years of experience. Highly effective in complying with safety requirements. Broad skills in quality assurance, blueprint/schematics comprehension, customer service and sales.
Overview
16
16
years of professional experience
Work History
Wireprep Technician
Schneider Electric
01.2019 - Current
- Previously worked/wired as a wire technician for three years. Prepping/Wiring jobs such as Microsoft, Facebook, T-Mobile...etc.
- Transitioned to the WirePrep area in 2022 and currently sort excel files, print various labels/packets for incoming jobs and utilize the Gravograph engraver machine for existing/new jobs.
- Ensured quality standards making sure the prints/labels were correct for each job which included learning how to read blueprints/schematics.
- Trained new technicians on standard operating procedures for the WirePrep and Engraver side ensuring consistency and accurate quality.
- Demonstrated adaptability when faced with new challenges or last minute changes to jobs, enabling a quick turn around and little to no delay.
Program Manager
RDI Connect Inc
08.2009 - 02.2019
- Started out on the phones making sales calls for several companies such as Discover, Verizon and Time Warner. I also worked with the Children's Cancer Society, MADD (Mothers Against Drunk Driving), and other charities to request donations.
- I worked my way up to Team lead after a year, I moved on to a Supervisor position and held that for 3 years.
- Once the Program Manager position was available I applied and was in that position for 3 years.
- I managed 75+ agents and programs such as Groupon, Time Warner and Children's Cancer Society...etc.
- Maintained quality standards throughout the times of managing the programs to ensure the best practices.
- Handled client meetings and trips for future projects.
- My last two years at RDI Connect I transitioned to working from home as a QA analyst for the above campaigns.
Education
Basic Studies -
Hamilton High School
Hamilton, OH05.2000
Skills
- Computer literacy
- Customer service
- Time management
- Communication skills
- Leadership
- Bilingual
- Documentation review
- Microsoft excel
- Attention to detail
- Performance testing
- Project planning
- Training implementation
Languages
Spanish
Professional Working
Timeline
Wireprep Technician
Schneider Electric
01.2019 - Current
Program Manager
RDI Connect Inc
08.2009 - 02.2019
Basic Studies -
Hamilton High School
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