Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Kristina Campbell

Fort Mill,SC

Summary

Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Store Manager

CVS Pharmacy
Lancaster, SC
08.2023 - Current
  • Oversaw daily store operations and ensured compliance with company policies.
  • Managed inventory levels and coordinated stock replenishment activities.
  • Trained and supervised team members on customer service standards.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Resolved customer inquiries and complaints to maintain satisfaction levels.
  • Monitored cash handling procedures and maintained accurate financial records.
  • Recruited, trained and supervised new employees.
  • Conducted regular audits to ensure store cleanliness and organization standards.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated and maintained store signage and displays.

District Manager

Circle K Stores Inc.
Charlotte, NC
09.2003 - 10.2020
  • Managed daily operations across multiple store locations.
  • Led training programs for new district staff and management.
  • Oversaw inventory management to ensure stock availability.
  • Analyzed financial reports to identify cost-saving opportunities.
  • Developed and implemented marketing strategies to boost sales.
  • Coordinated maintenance and safety inspections across stores.
  • Facilitated communication between corporate and local teams.
  • Enhanced customer service standards through staff coaching initiatives.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Performed periodic risk assessments of stores within the district to identify potential safety hazards.
  • Cultivated positive rapport with associates and team leadership.
  • Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
  • Coached, developed and motivated team to achieve revenue goals.
  • Supported sales team members to drive growth and development.
  • Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.

Store Manager

Circle K Stores Inc.
Durham, North Carolina
04.1993 - 09.2003
  • Trained and supervised team members on customer service standards.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Performed regular price checks to ensure competitive pricing.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Education

High School Diploma -

Elmira Free Academy
Elmira, NY
06-1989

Some College (No Degree) - Human Resources Management Certification

California State University (online)
Fullerton, CA

Skills

  • Inventory management
  • Visual merchandising
  • Cash handling
  • Employee training
  • Sales forecasting
  • Customer relationship management
  • Financial reporting
  • Loss prevention
  • Effective communication
  • Problem solving
  • Team leadership
  • Time management
  • Conflict resolution
  • Performance evaluation
  • Staff motivation

Certification

  • August 2021 - December 2021
  • Online Certification course for Human Resource Management

Accomplishments

  • Achieved Circle K’s Ambassador Club award 2 years as a Market Manager. The Ambassador Club award is a company trip with flight and room expenses provided by Circle K. To be awarded the trip Market Managers objective is to accomplish and exceed financial goals during a 13 period fiscal year. Goals are to ensure store operations are profitable by increasing sales over prior fiscal year, ensure the merchandise is 98% instock, manage cash and merchandise variation, salaries, and other controllable expenses on the P&L.

    Certification of excellence for being selected as a trainer and completing the Coffee On Demand training program.

Timeline

Store Manager

CVS Pharmacy
08.2023 - Current

District Manager

Circle K Stores Inc.
09.2003 - 10.2020

Store Manager

Circle K Stores Inc.
04.1993 - 09.2003

High School Diploma -

Elmira Free Academy

Some College (No Degree) - Human Resources Management Certification

California State University (online)

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