Kristina Cardona
Coventry,CT
Summary
Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Trumpf Inc
Farmington, CT
02.2023 - Current
- Remote Customer Service Representative in service, applications and software department
- Answers inbound calls and emails & make calls as needed
- Process quotes for customers' machine parts
Critical Care Tech
William W Backus Hospital
Norwich, CT
07.2016 - 09.2021
- Tracked daily activities in EPIC for consistent reporting
- Maintained full compliance with legal, health, and safety regulations
- Trained new team members in patient care and ways to exceed performance expectations
- Verified level of supplies and requested new inventory to meet service levels
- Helped stabilize and treat patients during emergency situations
- Enhanced healthcare standards through effective team collaboration and delivery of high-quality care
- Supported registered nursing staff, helping develop and carry out effective care plans
- Minimized infection risk to staff and patients, cleaning and sanitizing rooms, equipment and tools
PCT 2
Windham Hospital
Windham, CT
10.2011 - 09.2021
- Kept healthcare team informed with regular updates to patient charts, including vitals, treatments, and responses
- Maximized patient comfort, keeping rooms clean and consistently meeting individual needs
- Supported registered nursing staff, helping develop and carry out effective care plans
- Protected patients when collecting specimens by following proper aseptic techniques
- Trained junior team members and mentors on important procedures
- Watched telemetry monitor to report any cardiac changes to RN
Monitor Unit Coordinator
William W Backus Hospital
Norwich, CT
11.2015 - 07.2016
- Maintained full compliance with legal, health, and safety regulations
- Trained junior team members and mentors on important procedures
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Watched Telemetry monitors and notified RN of any cardiac changes
- Updated office files daily and kept records organized
Physical Therapy Aide
Windham Hospital rehab network
Willimantic, CT
11.2013 - 07.2014
- Instructed and aided patients in active and passive exercises, muscle re-education, and gait, functional, and prosthetic training
- Kept physical therapy treatment spaces ready for patients with clean equipment, organized spaces, and well-stocked supplies
- Updated patient and facility records with treatments given and equipment used
- Helped individuals get to and from treatment areas with standing support and wheelchairs
- Handled clerical work for office, including ordering and restocking supplies, answering telephone calls, and completing forms
- Collected co-payments, made appointments for patients
- Itemized treatment in internal computer system for billing
Certified Nursing Assistant
Westview Healthcare
Dayville, CT
06.2007 - 06.2012
- Transferred patients between beds, wheelchairs, and other locations
- Kept rooms clean and ready to meet individual needs
- Worked alongside registered nursing staff and followed care plans
- Helped patients move safely with skilled mobility support
Special Education Paraprofessional
Groton Public Schools
Groton, CT
09.2005 - 06.2007
- Supported student engagement with implementation of behavior management strategies
- Promoted life skills development for students needing additional support with toileting and diapering, hygiene, and feeding
- Assessed student progress toward goals and collaborated with case managers to meet individuals goals
- Implemented individual and small group instruction for students' special education needs
PCA Call Center
Express Scripts
St. Mary's City, GA
11.2005 - 06.2006
- Met care standards and facility policies with appropriate utilization of available care resources
- Safeguarded customer data by observing information security policies and confidentiality guidelines
- Handled caller needs with RX benefits and filling RX's via internal computer system
Education
Diploma -
Robert E. Fitch Senior High School
Groton, CT06.1997
Skills
- Proficient in basic telemetry EKG's
- Microsoft PowerPoint
- Documentation
- [Software] CRM system proficiency
- Adaptive team player
- Order processing
- Infection prevention
- Emergency response/BLS
- Hospitality
- Call center experience
- Complaint resolution
- Positive and professional
- Professional telephone demeanor
- Microsoft Excel
- Multi-line phone talent
- Follow-up skills
- Typing proficiency
Certification
- CNA
- CPR Certification
- BLS Certification
Assessments
- Work style: Reliability, 07/01/22, Proficient
- HR: Compensation & benefits, 07/01/22, Proficient
- Customer service, 09/01/21, Proficient
- Administrative assistant/receptionist, 08/01/22, Proficient
- Attention to detail, 09/01/21, Proficient
- Data entry: Attention to detail, 10/01/21, Proficient
- Elementary school classroom management, 10/01/21, Proficient
- Sales skills, 08/01/22, Proficient
- Recruiting, 12/01/21, Proficient
- Food service: Customer situations, 07/01/24, Proficient
- Supervisory skills: Motivating & assessing employees, 09/01/22, Proficient
- Medical terminology, 09/01/21, Proficient
- Call center customer service, 08/01/21, Proficient
- Medical billing, 09/01/22, Proficient
- Nursing assistant skills, 01/01/21, Proficient
- Principles of accounting, 07/01/22, Proficient
- Medical receptionist skills, 04/01/22, Proficient
- Early childhood development, 09/01/21, Proficient
- Protecting patient privacy, 02/01/22, Proficient
- Verbal communication, 12/01/21, Proficient
References
References available upon request.
Timeline
CSR - Customer Service Representative
Trumpf Inc
02.2023 - Current
Critical Care Tech
William W Backus Hospital
07.2016 - 09.2021
Monitor Unit Coordinator
William W Backus Hospital
11.2015 - 07.2016
Physical Therapy Aide
Windham Hospital rehab network
11.2013 - 07.2014
PCT 2
Windham Hospital
10.2011 - 09.2021
Certified Nursing Assistant
Westview Healthcare
06.2007 - 06.2012
PCA Call Center
Express Scripts
11.2005 - 06.2006
Special Education Paraprofessional
Groton Public Schools
09.2005 - 06.2007
- CNA
- CPR Certification
- BLS Certification
Diploma -
Robert E. Fitch Senior High School
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