Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristina Carter

Birmingham,AL

Summary

Multitalented professional with several years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Executive Assistant

UAB Medicine
Birmingham, AL
08.2018 - Current
  • Provided extensive administrative and calendar support to the Chief Physician Executive, Vice President of Primary Care, Associate Vice President of Community Services, as well as over 70 physicians.
  • In charge of vendor management, processing over 100 invoices and reimbursement requests each week. Maintained accuracy and followed up promptly to ensure expedited payments.
  • Enhanced efficiency in physician credentialing and licensing, adhering to departmental guidelines.
  • Facilitated seamless execution of events for sizable groups exceeding 200 faculty members, achieving a 100% success rate in coordinating over 60 physician retreats, meetings, and educational conferences.
  • Managed intricate travel itineraries for executive staff and guest physicians.
  • Ensured seamless functionality and upkeep of the department's online presence.
  • Supported executive staff by creating and organizing various documents such as reports, presentations, agendas, and minutes.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.

Administrative Support Specialist

Alabama Organ Center
Birmingham, AL
03.2016 - 08.2018
  • Facilitated comprehensive support for organ donor families, providing emotional guidance, administrative assistance, and lodging arrangements; improved family satisfaction scores by 40% and reduced stress-related errors by 25%
  • Created professional written correspondence, including confidential letters and emails.
  • Supervised organ donor and recipient database, organized events, and handled catering services.
  • Processed demographic information, speaker evaluations, surveys, and educational records.
  • Organized and coordinated the schedules of over 40 on-call medical personnel.
  • Offered extensive assistance in handling administrative tasks for the hospital education department.
  • Prepared agendas for meetings, took minutes, transcribed notes, and distributed meeting materials.

Supervisor

Lifetouch
Lawrenceville, GA
01.2010 - 03.2016
  • Successfully led team in surpassing district productivity goals, increasing client satisfaction, and achieving quality objectives.
  • Facilitated and organized travel arrangements for up to 10 team members on a weekly basis.
  • Achieved efficient processing of more than 20 expense reports & timecards per week.
  • Successfully managed remote onboarding and training of over 15 out-of-state team members during company expansion, resulting in receiving bonuses. Recognized for team contributions to productivity, quality, and customer satisfaction scores exceeding 96%.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

Medical Office Supervisor

Metro Surgical Associates
Atlanta, GA
01.2011 - 01.2012
  • Managed a team of 10 medical office staff, including hiring and training new employees.
  • Coordinated with other departments within the organization to ensure seamless workflow processes between offices.
  • Ensured proper coding of diagnosis and services provided by physicians for insurance reimbursement purposes.
  • Oversaw daily operations of the medical office, including handling customer inquiries and complaints.
  • Created reports on patient visits, staff productivity, financial data. for review by management team.
  • Facilitate effective communication between medical professionals and patients.
  • Generate hundreds of invoices, reports, memos, letters, financial statements, spreadsheets, and presentations.
  • Educate newly diagnosed patients and their families about care plans, including treatments, tests, procedures, and ongoing care requirements.
  • Planned over 25 external events to promote Breast Cancer awareness.

Medical Billing and Payment Specialist

The Emory Clinic
Decatur, AL
April 2005 - 01.2010
  • Successfully achieved quality and production targets, leading to being selected as a training resource for new team members. Transitioned into the position of a communication liaison for the department's employee engagement committee.
  • Developed customized reports to facilitate managerial assessment, highlighting crucial performance metrics including claim denial rates and outstanding accounts receivable balances.
  • Successfully executed the processing of medical EOBs alongside managing insurance follow-ups and Charge Correspondence.
  • Streamlined and enhanced communication processes for the Advisory Committee.
  • Utilized software tools including Excel, Word, and Access to design visually appealing flyers, spreadsheets, and charts.

Education

Associate of Arts -

The Art Institute of Atlanta
Atlanta, GA

High School Diploma -

Tucker High School
Tucker, GA

Photography Master's -

Lifetouch

Skills

  • Database Management
  • Risk Management
  • Administrative Support
  • Travel administration
  • Report Writing
  • Mail Management
  • Presentation Development
  • Business Writing
  • Document Preparation
  • Meeting Preparation(Virtual & In person)
  • Strong Problem Solver
  • Quality Control
  • Strategic Planning
  • Social Media Management
  • Expense Reporting
  • Office Management
  • Travel Arrangements
  • Executive Support
  • Schedule Management

Certification

Notary Public

Notary Signing Agent

e-Notary

SMOVER(Smile & Move Expert)

Timeline

Executive Assistant

UAB Medicine
08.2018 - Current

Administrative Support Specialist

Alabama Organ Center
03.2016 - 08.2018

Medical Office Supervisor

Metro Surgical Associates
01.2011 - 01.2012

Supervisor

Lifetouch
01.2010 - 03.2016

Medical Billing and Payment Specialist

The Emory Clinic
April 2005 - 01.2010

Associate of Arts -

The Art Institute of Atlanta

High School Diploma -

Tucker High School

Photography Master's -

Lifetouch

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