Kristina Castrok
Willingboro
Summary
Dynamic professional with extensive experience at Virtua Health System, excelling in data entry and customer service. Proven ability to enhance office efficiency and patient satisfaction through effective communication and meticulous document management. Recognized for maintaining confidentiality and fostering trust in sensitive environments, ensuring seamless operations and exceptional support.
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
10
10
years of professional experience
Work History
Office Assistant
Virtua Health System
02.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees.
Certified Nursing Assistant
The Pines at Whiting
05.2020 - 10.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Patient Service Representative
Southern Jersey Family Medical Center
03.2018 - 05.2020
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
Insurance Liaison
Breakthru Physical Therapy
10.2014 - 09.2018
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Education
Graduate Certificate - Nursing
Ocean County Vocational School
Toms River NJ07-2022
High School Diploma -
Toms River High School South
Toms River NJ06-2005
Skills
- Data entry
- Document management
- Schedule coordination
- Mail processing
- Customer service
- Positive attitude
- Verbal communication
- Appointment scheduling
- Scheduling
- Documentation and reporting
- Medical terminology
- Communication skills
- Vital signs monitoring
Timeline
Office Assistant
Virtua Health System
02.2024 - Current
Certified Nursing Assistant
The Pines at Whiting
05.2020 - 10.2020
Patient Service Representative
Southern Jersey Family Medical Center
03.2018 - 05.2020
Insurance Liaison
Breakthru Physical Therapy
10.2014 - 09.2018
Graduate Certificate - Nursing
Ocean County Vocational School
High School Diploma -
Toms River High School South
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