Kristina Chandler

• Identified needs and coordinated plans for travel and out-of-town functions.
• Provided emotional support and companionship to clients.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Maintained clean sales floor and straightened and faced merchandise.
• Managed efficient cash register operations.

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• Completed projects by effectively applying engineering, technical, and maintenance procedures.
• Reformatted large datasets for use in technical applications.
• Compiled, processed, and analyzed test data and results to improve product quality.
• Optimized parameters of devices for ease of production, to reduce costs or improve usability.
• Compiled data and generated graphs to interpret results and suggest key operational improvements.
• Conducted penetrating tests of surfaces to detect flaws.
• Worked to retrofit equipment and upgrade software systems.

• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Provided primary customer support to internal and external customers.
• Developed and implemented customer service policies and procedures.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Referred and screened patients to make best use of resources, triage staff, and serve community members.
• Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.

• Provided primary customer support to internal and external customers.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Cross-trained and provided backup support for organizational leadership.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Tracked customer service cases and updated service software with customer information.
• Responded proactively and positively to rapid change.
• Educated customers about billing, payment processing and support policies and procedures.
• Maintained up-to-date knowledge of product and service changes.
• Responded to customer requests for products, services, and company information.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Implemented and developed customer service training processes.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.