Kristina Chapman
Shawnee ,Kansas
Summary
Integrity-driven professional with over 20 years of automotive and customer service relations experience. Proactively, assertiveness, and a sense of urgency in driving to reach personal and professional goals. Independent in putting forth my ideas, which are often innovative and if implemented, cause change; openly challenges the industry for a positive change and results. Precise, fast-paced, and literal in interpreting rules, schedules and results. Detailed-oriented and thorough to try and ensure things don’t fall through the cracks and strongly believes in following up to ensure things are properly handled and on time. Driven to achieve operational efficiency while maintaining a high-quality outcome.
Overview
23
23
years of professional experience
Work History
Mechanical Claims Adjuster
Mechanical Protection Plan-Mission
05.2005 - Current
- Directly responsible for mechanical breakdown claims with dealers and repair centers nationwide
- Working with repair centers to repair customer’s vehicles per customer service agreements
- Negotiates and adjust mechanical claims per agreement terms and liabilities
- Audit, adjust, and pay claims that are authorized in a professional and timely manor
- Provides assistance to managers with creating and running daily adjuster data reports and operations and running daily checks
- Researched and analyzed policy contracts to verify proper payment of claims.
- Examined claims forms and other records to determine insurance coverage.
Service Consultant
Superior Chevrolet
01.2004 - 01.2005
- Worked with certified technicians and customers to address customer’s concerns and address routine maintenance for their vehicles
- Set appointments and managed special-order parts list for fellow advisors the parts department
- Closed and cashiered repair orders and flagged technicians for time on each repair order
- Explained and addressed repairs and concerns customers had about their vehicles.
Service Consultant
Jay Wolfe Automotive Group
01.2001 - 01.2004
- Worked with certified technicians and customers to address customer’s concerns and address routine maintenance for their vehicles
- Set appointments and managed special-order parts list for fellow advisors the parts department
- Worked with extended warranty companies to authorize repairs for customer’s vehicle
- Also maintained a current extended warranty schedule for both Chevrolet and Chrysler stores
- Closed and cashiered repair orders and flagged technicians for time on each repair order
- Explained and addressed repairs and concerns customers had about their vehicles.
Education
Bachelor of Science - Automotive Technology And Business Administration
Pittsburg State University
Pittsburg, Kansas12.2005
Skills
- Data Analysis
- Microsoft Office, AS400, Docuware, Psigen
- Claims File Management Processes
- Detail Oriented
- Leadership Skills
- Strong Communication Skills
- Organizational Skills
Timeline
Mechanical Claims Adjuster
Mechanical Protection Plan-Mission
05.2005 - Current
Service Consultant
Superior Chevrolet
01.2004 - 01.2005
Service Consultant
Jay Wolfe Automotive Group
01.2001 - 01.2004
Bachelor of Science - Automotive Technology And Business Administration
Pittsburg State University
Similar Profiles
Stephanie IbamaStephanie Ibama
Insurance Verification Specialist at Canada Protection PlanInsurance Verification Specialist at Canada Protection Plan
Stephanie IbamaStephanie Ibama
Bilingual Client Specialist at Canada Protection Plan / Foresters InsuranceBilingual Client Specialist at Canada Protection Plan / Foresters Insurance
SEROY TILLMANSEROY TILLMAN
Journeyman Plumber at Plumbers Local Union No. 68 Group Protection Plan and Benefit OfficeJourneyman Plumber at Plumbers Local Union No. 68 Group Protection Plan and Benefit Office
Gibson DaiseGibson Daise
Owner at Daise & Resch Lawn MowingOwner at Daise & Resch Lawn Mowing
Stefani ThomasonStefani Thomason
Core Charge Nurse Surgical Clearinghouse at Children's Mercy Hospitals and ClinicsCore Charge Nurse Surgical Clearinghouse at Children's Mercy Hospitals and Clinics