Kristina Chau
Saint Albans,Vt
Summary
Hardworking reliable team player, with strong ability to meet job expectations. Offering years of reliable loyal employment. Highly organized, proactive and punctual with team-oriented mentality.
Overview
17
17
years of professional experience
Work History
Member Experience Specialist
Vermont Federal Credit Union
Burlington, Vermont
11.2024 - Current
- Account opening.
- Product referrals.
- Loan applications
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Provided customer service support throughout the entire process from application through closing.
- Identified opportunities for cross-selling additional products and services.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Attended periodic training sessions related to consumer lending operations.
- Participated in community events to promote bank's consumer lending services.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Developed and maintained relationships with potential customers to increase loan business.
- Delivered high levels of customer service to facilitate smooth processes.
- Reviewed loan agreements to confirm completeness and accuracy.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
Head Teller
Vermont Federal Credit Union
Burlington, VT
04.2023 - 01.2025
- Managed day-to-day operations of the teller line including scheduling staff members.
- Analyzed customer data to identify potential fraud cases.
- Conducted periodic audits of branch operations to ensure compliance with established policies.
- Reconciled daily transactions with the general ledger system using specialized software programs.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Identified customer needs and provided appropriate banking services.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Provided customer service by responding to inquiries and resolving complaints.
- Performed currency transaction reports for foreign currency.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Managed daily operations of teller line, ensuring compliance with bank policies and procedures.
- Managed supply of cash for the branch, including ordering cash from the vault as necessary.
- Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
- Balanced ATM machines, including loading of cash in accordance with bank's replenishment schedule.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Identified transaction errors when debits and credits did not balance.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Resolved problems or discrepancies concerning customers' accounts.
- Assisted customers in setting up online banking accounts for secure access to their funds.
- Ensured proper handling of cash drawer limits according to bank policy.
- Completed monthly audits and managed overdraft reports.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Enhanced team cohesion and morale through effective leadership and motivational strategies.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Provided customer service support throughout the entire process from application through closing.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Attended periodic training sessions related to consumer lending operations.
- Informed customers of loan application requirements and deadlines.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Teller
Vermont Federal Credit Union
Saint Albans, VT
09.2021 - 04.2023
- Delivered exceptional service to members in person or over telephone.
- Built and maintained client relationships through quality, personalized interactions.
- Entered member transactions into computers to record transactions and issue computer-generated receipts.
- Cashed member checks, verified identification and checked account balances in accordance with bank policy.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Researched account information regarding loans and deposits.
- Welcomed members and offered pleasant service during entire transaction.
- Served large number of members during high volume shifts and remained composed and professional in stressful situations.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- prepare and direct fraudulent documentation to appropriate departments for review.
- Collect information, accurately fill out Currency Transaction Report in timely manner.
- Work with Head Teller to prepare ATM.
- Promoted and sold banking products and financial services.
- Assisted customers in setting up online banking accounts for secure access to their funds.
- Analyzed customer data to identify potential fraud cases.
- Reconciled daily transactions with the general ledger system using specialized software programs.
- Identified customer needs and provided appropriate banking services.
- Maintained confidentiality of customer accounts by adhering to security procedures.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Reduced errors by double checking transactions.
- Resolved customer complaints and inquiries, providing exceptional service and retaining client loyalty.
Store Manager
Lane Bryant
Essex Junction, VT
10.2016 - 08.2021
- Managed schedules of team of 15-20 personnel to keep shifts properly staffed.
- Set and confirmed customer appointments.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Managed multiple projects and tasks simultaneously while managing client expectations.
- Created social media practices to publicize corporate culture and support engagement projects.
- Recruited and hired qualified candidates to fill open positions.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Completed daily sales reports and analyzed metrics to identify trends.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
Store Manager
Sally Beauty Supply
Saint Albans, VT
09.2014 - 09.2016
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw POS operations and cash management to reduce errors.
- Collaborated with District Manager to recruit and develop personnel and cultivate top performance.
- Mitigated regulatory risks by coordinating audits to comply with protocols.
- Hired, trained, evaluated performance and enforced disciplinary actions for 8 associates.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained employees on store security, monetary procedures and customer service expectations.
Store Manager
Lane Bryant
Burlington, VT
10.2010 - 03.2014
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Worked closely with District Manager to formulate and build store brand and strategy.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Productions Manager
Guy Buffet Productions
San Juan Bautista, CA
08.2008 - 06.2010
- Stored product inventory in correct areas and locations.
- Created Excel spread sheet for documentation of future sales of original, and printed art work.
- Packed and shipped original, and printed art for safe customer purchase deliveries.
- Coordinated appointments with framers for professional frame work done on original paintings.
- Set up art shows in various locations.
- Ordered all office supplies
- Communications with several art galleries.
- Transporting Original framed artwork to art galleries.
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
Education
Certification Completed - Unconscious Bias
Ascena Online Course
Completion Of All Management Courses02.2020
Management Training Throughout 7yrs of Employment - Completion of All Courses
State of Vermont
Waterbury, VT01-2007
Certification - Leadership in The Workplace.
State Of Vermont
Waterbury, VT04.2004
Cosmetology
O'Brien's School of Cosmetology
Burlington VtHigh School Diploma -
Mount Anthony Senior High School
Bennington, VTSkills
- Schedule management
- Employee supervision and motivation
- Store opening and closing procedures
- Store operations oversight
- Team-oriented
- Accurate cash handling
- Inventory management
- Staff training and development
- Customer service
- Outstanding communication skills
- Reliable
- Ability to learn and follow instructions
- Operational budgeting
- Inventory management
- Employee training
- Recruiting and hiring
- Employee development
- Sound judgment
- Excellent Communication Skills
- Payment Processing
- Relationship Building
- Honest and Dependable
- Quality Control
- Problem Solving
Life Style
In my free time I love to be outdoors. Gardening, kayaking, biking, and hiking with my dogs. Balancing life, and work is key to focus, quality of life, and maximum productivity.
Timeline
Member Experience Specialist
Vermont Federal Credit Union
11.2024 - Current
Head Teller
Vermont Federal Credit Union
04.2023 - 01.2025
Teller
Vermont Federal Credit Union
09.2021 - 04.2023
Store Manager
Lane Bryant
10.2016 - 08.2021
Store Manager
Sally Beauty Supply
09.2014 - 09.2016
Store Manager
Lane Bryant
10.2010 - 03.2014
Productions Manager
Guy Buffet Productions
08.2008 - 06.2010
Certification Completed - Unconscious Bias
Ascena Online Course
Certification - Leadership in The Workplace.
State Of Vermont
Cosmetology
O'Brien's School of Cosmetology
High School Diploma -
Mount Anthony Senior High School
Management Training Throughout 7yrs of Employment - Completion of All Courses
State of Vermont
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