KRISTINA CHICA
Miami,FL
Summary
I am a compassionate Clinical Partner with extensive experience at Baptist Health South Florida in providing patient care within fast-paced hospital environments. I bring strong clinical skills, knowledge of medical terminology, and commitment to patient advocacy. I also demonstrate the ability to build positive relationships with patients and medical professionals alike while contributing meaningfully to team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Partner (2)
Baptist Health South Florida
Miami, FL
12.2024 - Current
- Monitor vital signs and report changes to nursing staff promptly.
- Communicate effectively with patients, families, and healthcare teams.
- Support mobility assistance, including transfers and ambulation exercises.
- Provide assistance with activities of daily living, including bathing, dressing and grooming.
- Maintain a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrate excellent customer service skills when interacting with patients, families and guests.
- Ensure compliance with HIPAA regulations regarding confidentiality of information.
- Monitor food intake and output as directed by nursing staff.
- Provide emotional support to family members during difficult times.
- Provide emotional support to patients through active listening and companionship.
- Collect specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
Healthcare Administrative Receptionist Specialist
Miracle Leaf Health Center
08.2022 - 11.2024
- Greet patients warmly and assist them with check-in and check-out processes, ensuring a positive experience.
- Manage the appointment calendar, schedule patient visits, and coordinate with medical staff to optimize clinic flow.
- Maintain and update patient records, ensuring accuracy and confidentiality in compliance with HIPAA regulations.
- Serve as a liaison between patients and healthcare providers, addressing patient questions and concerns promptly.
- Perform general clerical duties such as answering phones, responding to emails, and managing office supplies.
- Input patient information and appointment details into electronic health records (EHR) systems.
- Provide information on clinic services, medical marijuana usage, and treatment options as appropriate.
- Facilitate referrals to specialists and follow up on patient needs.
- Ensure that all clinic operations comply with healthcare regulations and maintain a clean, safe environment for patients and staff.
Customer Service Representative/OMNI Lead
Old Navy
07.2020 - 08.2022
- Employee of the Month/ Promoted to Lead in just 90 days.
- Resolved customer inquiries and complaints regarding damaged and defective product, or online ordering issues.
- Top performer in OMNI Channels (SFS & BOPIS) able to not only meet the target goal but achieve brand goal as well.
- Ensured customers were satisfied with every part of the floor experience, from the initial greeting through the end.
- Maintained up to date knowledge of product and service.
- Work to understand the needs of the customer.
- Greeted customers with enthusiasm and helpful manner.
- Filed away any paperwork necessary with the correct procedure.
Education
Associate of Arts - Pre-Nursing
Miami Dade College
Miami, FL08-2025
High School Diploma -
John A. Ferguson
Miami, FL06.2022
Associate of Science - Nursing
Miami Dade College
Miami, FLSkills
- Ability to work under pressure
- Multi-tasking and Prioritizing
- Attention to detail
- Problem-solving
- Customer Service & Dependability
- Empathetic and patient
Certification
- CNA License, 05/31/26
- CPR Certified, 10/26
Hobbies and Interests
- Baking
- Spending time with family
- Line dancing
Timeline
Clinical Partner (2)
Baptist Health South Florida
12.2024 - Current
Healthcare Administrative Receptionist Specialist
Miracle Leaf Health Center
08.2022 - 11.2024
Customer Service Representative/OMNI Lead
Old Navy
07.2020 - 08.2022
Associate of Arts - Pre-Nursing
Miami Dade College
High School Diploma -
John A. Ferguson
Associate of Science - Nursing
Miami Dade College