Open To Work
Kristina Cochran
St. Elizabeth Hospital
Falmouth,KY
16
years of professional experience
Managed PBX systems and customer service initiatives to streamline patient interactions across dental, medical, and hospital environments.
Work History
PBX Operator
4 Years- Managed hospital switchboard, routed calls, handled emergency communications, assisted patients and staff.
Patient Services Representative
2 Years- Scheduled appointments, Epic System, verified insurance, managed patient intake, and handled phone communications for 10 physicians, and medication refills
Office Manager
2 Years- Managed front office operations, Knowledge and use of Quickbooks, accounts payable and receivable, scheduling, insurance processing, Dentrix System, Treatment Plan Coordinator, hiring staff, and staff coordination.
Patient Care Coordinator
3 Years- Coordinated patient care, scheduling, records, assisted in Root Canal Therapy, and insurance/billing support.
Front Desk / Reception
2 Years- Greeting patients, Handled phones, patient scheduling, patient reception, verified insurance benefits, filed insurance claims, Easy Dental Program, and front office support.
Education
High School Diploma
Medical Assisting Certificate - Medical Assisting
Skills
Front Desk Operations
Multi-Line Phone Systems (PBX)
Appointment Scheduling
Patient Registration
Insurance Verification
EMR Systems
Customer Service
Billing Support
Microsoft Office
Data Entry
Operating switchboards
Quickbooks
Timeline
PBX Operator
St. Elizabeth Hospital
01.2015 - 01.2019Read More
Patient Services Representative
UC Health Physicians
01.2013 - 01.2015Read More
Office Manager
Elite Family & Cosmetic Dentistry
01.2008 - 01.2010Read More
Patient Care Coordinator
Richard Mullins Endodontics
01.2005 - 01.2008Read More
Front Desk / Reception
Dr. John Young Dentistry
01.2003 - 01.2005Read More
Lebanon City Schools
High School Diploma
Read More
Warren County Career Center
Medical Assisting Certificate from Medical Assisting
Read More