Summary
Overview
Work History
Education
Skills
Certification
Professional References
Personal References
Timeline

Kristina Cochran

Bluefield,WV

Summary

Experienced pharmacy team member (15+ years) proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Knowledgeable in HIPAA and the importance of patient privacy. Good relationship-building and multitasking skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Family Eye Healthcare Clinic
04.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Improved patient follow-up, reducing missed appointments through effective reminder calls.
  • Prepared and processed patient referrals and transfer requests.

Lead Certified Pharmacy Technician

Kroger
12.2007 - 03.2024
  • Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Oversee on the job training for Pharmacy Technician Trainees
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.

Sales Floor Associate Cashier

Fashion Bug
08.2007 - 12.2007
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Informed customers of current store promotions to encourage additional sales purchases.

Cashier/clerk

Drug Emporium
08.2004 - 07.2007
  • Operated cash register for cash, check and credit card transactions
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items
  • Restocked and organized merchandise

Education

High School Diploma -

Woodrow Wilson High School, Beckley, WV
06.2004

Skills

  • Assisting Pharmacists
  • Staff Development
  • Supervising Technicians
  • Inventory Control
  • Insurance Billing
  • Team Collaboration
  • Health Insurance Plan Knowledge
  • Managing Prescription Refills
  • Reviewing Patient Information
  • Patient Profile Establishment
  • Telephone Etiquette
  • Front Desk Operations
  • Appointment Scheduling
  • Medical Terminology
  • Insurance Verification
  • Payment Collection
  • Reminder calls
  • Paperwork coordination
  • Medical Office Procedures
  • Computer Proficiency
  • Patient Referral

Certification


  • PTCB Nationally Certified Pharmacy Technician - License # 500107010066777 Exp. 3/31/24
  • WV Board of Pharmacy License # PT0006790 Exp. 6/30/24

Professional References

Kurt Meadows, Staff Pharmacist, Kroger Co.

304-573-0466


Tara White, Medical Receptionist, 304-922-0581


Gabrielle Debold, Pharmacist

304-719-7614


Jamie Cook, Certified Pharmacy Technician, 304-890-0969


Katie Yoney, Pharmacy Manager, Summers County ARH Pharmacy

681-238-3688


Triston Russell, Certified Pharmacy Technician, Kroger Co.

304-228-9539

Personal References

Stacee Myers, friend, known for 25 years

304-573-9781

Timeline

Medical Receptionist - Family Eye Healthcare Clinic
04.2024 - Current
Lead Certified Pharmacy Technician - Kroger
12.2007 - 03.2024
Sales Floor Associate Cashier - Fashion Bug
08.2007 - 12.2007
Cashier/clerk - Drug Emporium
08.2004 - 07.2007
Woodrow Wilson High School - High School Diploma,

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Kristina Cochran