Kristina Colon
New York,NY
Overview
10
10
years of professional experience
Work History
Customer Success Manager
Jigsaw
New York, NY
01.2026 - Current
- Cultivated strong relationships with clients to enhance engagement and satisfaction.
- Collaborated with sales team to align on strategies for upselling opportunities.
- Developed and executed strategic account plans to achieve customer retention goals.
- Conducted regular training sessions for clients on product features and updates to foster successful adoption and usage.
Account Executive
Artsy
New York, NY
11.2023 - 04.2025
- Built and retained 200+ B2B relationships with partners through weekly strategy calls that focused on account challenges and opportunities for revenue growth.
- Expanded company presence within the market by attending trade shows, conferences, and networking events.
- Increased sales revenue by establishing and nurturing long-term client relationships.
- Developed and implemented sales training to for existing Account Executives to help them meet and exceed performance targets
Luxury Account Manager
The RealReal
Broward County, FL
01.2022 - 09.2023
- Responsible for managing one of the largest territories in the South East, acting as the primary point of contact for over 200 clients a week and consistently achieving 100% of monthly sales goals
- Leveraged customer insights to personalize campaigns resulting in higher sales performance, revenue growth, and increased client acquisition
- Developed and implemented strategies to drive sales targets based on customer needs and market trends to drive supply
- Coordinated and facilitated bi-weekly training sessions to elevate sales team performance, focusing on skill development, best practices, and continuous improvement across teams.
Licensed Real Estate Agent
EXP Realty
Montclair, NJ
01.2021 - 03.2023
- Achieved 95% success rate in negotiating sales and leases for over 150+ clients
- Led proactive market analysis, anticipating barriers and market shifts, and developing innovative solutions to address gaps, while continuously optimizing supply acquisition strategies based on data insights and performance trends
- Managed complex sales cycles, driving growth by capitalizing on emerging market opportunities and negotiating high-value deals.
- Effectively used knowledge of local, state, and national laws and regulations to prepare contracts for deeds, purchase agreements, closing statements, and lease agreements
- Scaled business by creating marketing campaigns that led to increase in revenue and referrals
Business Operations Lead
DV Styling Co.
New York, NY
11.2017 - 01.2022
- Personally scaled client list by ensuring that the styling of products is consistent in communicating brand identity to customers which increased online sales by 70%
- Maintained strong financial health by implementing strategies that improved targets, labor, and budget management
- Directly hired, managed, and advised creative staff in order to execute projects efficiently
- Met all client deadlines by effectively communicating and collaborating with production and creative teams
- Liaised with outside marketing teams to analyze product sales in relation to product display and presentation
Sales & Customer Care Specialist
Yoox Net-A-Porter Group
Mahwah, NJ
07.2016 - 11.2017
- Consistently surpassed 100% of monthly sales goals by maximizing customer contact opportunities with new an existing clientele
- Maximized productivity by effectively utilizing Salesforce and collaborating with internal teams to quickly solve customer inquiries
- Contributed to a 30% increase in team productivity by providing other team members with resourceful solutions to solve time-sensitive tasks
- Supported management by educating and updating team members on internal systems and operational changes
Education
B.A. - International Business and Marketing
Ramapo College of New Jersey
Mahwah, NJ05-2015
Skills
- Microsoft Office Suite, G-Suite, Salesforce, Sales & Marketing, CRM, Social Media
- Strategic planning
- Account management
- Customer relations
- Revenue growth
- Key accounts development
Timeline
Customer Success Manager
Jigsaw
01.2026 - Current
Account Executive
Artsy
11.2023 - 04.2025
Luxury Account Manager
The RealReal
01.2022 - 09.2023
Licensed Real Estate Agent
EXP Realty
01.2021 - 03.2023
Business Operations Lead
DV Styling Co.
11.2017 - 01.2022
Sales & Customer Care Specialist
Yoox Net-A-Porter Group
07.2016 - 11.2017
B.A. - International Business and Marketing
Ramapo College of New Jersey