Summary
Overview
Work History
Education
Skills
Timeline
Intern
Kristina Cook

Kristina Cook

Housekeeping/ Commercial Cleaner
Springfield,MO

Summary

Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.

Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.

Focused Job Title providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards.

Results-driven Job Title excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.

Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.

Trustworthy individual with Number years of experience cleaning Type buildings. Dynamic organizational, Skill and Skill skills. Known for completing Task and Task within required timeframes.

Talented Job Title with background cleaning, handling laundry and maintenance in commercial environments. Reliable at safely operating industrial cleaning equipment and chemicals. Detailed with keen eye for facilities presentation, organization and cleanliness.

Seasoned facilities team member with expertise in cleaning, stocking and maintaining Type and Type facilities. Takes pride maintaining tidy, clean and sanitized spaces for optimal safety, comfort and professionalism. Team-oriented, punctual and hardworking.

Custodian adept at completing work orders efficiently and on time. Identifies and reports safety hazards and major repair needs to department supervisors.

Reliable and honest Job Title skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence.

Structured Job Title enthusiastically completes cleaning tasks and offers skills in light maintenance. Multitasking and attentive individual willing to work any available shift. Excellent team worker who cooperates to complete large jobs quickly.

Skilled Job Title with more than Number years experience in housekeeping and custodial maintenance. Possessing superb interpersonal and communication skills.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience
3
3
years of post-secondary education

Work History

Cleaner

Turnkey Solutions Inc
Springfield , MO
09.2021 - 08.2022
  • Handled equipment, chemicals and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Ordered new cleaning supplies for upcoming jobs.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.

Sandwich Asst Manager

SUBWAY®Restaurants
Springfield , MO
10.2016 - 12.2021
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Created employee schedules to align coverage with forecasted demands.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service.
  • Developed organizational structure to outline and direct rules, roles and responsibilities.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Compiled financial data to comply with budget.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Reduced financial discrepancies to minimize threats to health and productivity of business.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Introduced new products or services, increased marketing activities and improved customer service to drive sales.
  • Developed strategy to increase sales and drive profits.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored security to protect employees, customers and property.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recognized staff for contributions to company success to foster engagement and increase productivity.

Housekeeper

Two Rags And A Cleaner
Springfield , MO
04.2009 - 01.2021
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Adhered to professional house cleaning checklist.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Kept building entryway glass clean and polished for professional presentation.
  • Operated electronic backpack vacuums and floor sweepers.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned elevators, glass and planters in public areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Responded to requests from patrons for linens and toiletries.

Hotel Housekeeper

Prime
Springfield , MO
03.2010 - 08.2012
  • Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
  • Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
  • Gathered dirty laundry in Number rooms to arrange for pickup to laundromat.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Operated steam cleaning equipment and floor care machines to deep clean carpets and sanitize and wax hardwood, tile and linoleum floors.
  • Categorized laundry received by clients based on fabric type.
  • Reported damages, maintenance problems, safety issues and potential hazards to management.
  • Assembled complimentary gift baskets and champagne to greet new guests at arrival.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Assisted guests by providing detailed information and resolving complaints, boosting guest satisfaction scores Number%.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Returned emptied garbage receptacles to proper locations.
  • Changed bed linens and collected soiled linens for cleaning.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Performed spot-cleaning on furniture stains.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Education

High School Diploma - Education

Camdenton High School
Camdenton, MO
08.1996 - 05.1999

Skills

Chemical Handling

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Timeline

Cleaner

Turnkey Solutions Inc
09.2021 - 08.2022

Sandwich Asst Manager

SUBWAY®Restaurants
10.2016 - 12.2021

Hotel Housekeeper

Prime
03.2010 - 08.2012

Housekeeper

Two Rags And A Cleaner
04.2009 - 01.2021

High School Diploma - Education

Camdenton High School
08.1996 - 05.1999
Kristina CookHousekeeping/ Commercial Cleaner