Kristina Cook
CNA/Cleaner
Farmington,MO
Overview
29
29
years of professional experience
5
5
years of post-secondary education
Work History
CNA
Americare Senior Living
Farmington, MO
07.2024 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Cleaner
Turnkey Solutions Inc
Springfield, MO
09.2021 - 08.2022
- Handled equipment, chemicals and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Ordered new cleaning supplies for upcoming jobs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
Sandwich Asst Manager
SUBWAY®Restaurants
Springfield, MO
10.2016 - 12.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Created employee schedules to align coverage with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Compiled financial data to comply with budget.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Developed strategy to increase sales and drive profits.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored security to protect employees, customers and property.
- Reviewed sales and gross profit report to assess company efficiency.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
Housekeeper
Two Rags And A Cleaner
Springfield, MO
04.2009 - 01.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
- Operated electronic backpack vacuums and floor sweepers.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned elevators, glass and planters in public areas.
- Verified cleanliness and organization of storage areas and carts.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to requests from patrons for linens and toiletries.
Hotel Housekeeper
Prime
Springfield, MO
03.2010 - 08.2012
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Gathered dirty laundry in Number rooms to arrange for pickup to laundromat.
- Washed and folded towels and linens to properly stock guest rooms.
- Operated steam cleaning equipment and floor care machines to deep clean carpets and sanitize and wax hardwood, tile and linoleum floors.
- Categorized laundry received by clients based on fabric type.
- Reported damages, maintenance problems, safety issues and potential hazards to management.
- Assembled complimentary gift baskets and champagne to greet new guests at arrival.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Assisted guests by providing detailed information and resolving complaints, boosting guest satisfaction scores Number%.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Rotated linens in storerooms and replenished when supplies ran low.
- Returned emptied garbage receptacles to proper locations.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Picked up trash from parking lot and garden areas to keep those areas free of debris.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Performed spot-cleaning on furniture stains.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
CNA
Christian Health Care
Springfield, Mo
05.2006 - 10.2009
CNA
Laurie care center
Laurie, MO
04.1997 - 06.2004
Education
High School Diploma - Education
08.1996 - 05.1999
- Continuing education in nursing. I received my CNA in a vocational trade class my senior year
Bachelor - Criminal Justice
01.2024 - Current
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Skills
Chemical Handling
Sanitation Practices
Crew Management
Laundry
Disinfection Practices
MSDS Documentation
HAZMAT knowledge
Work orders
Chemical cleaners
Attention to Detail
Flexible and Adaptable
First Aid/CPR
Decision-Making
Teambuilding
Critical Thinking
Timeline
CNA - Americare Senior Living
07.2024 - Current
Southern New Hampshire University - Bachelor, Criminal Justice
01.2024 - Current
Cleaner - Turnkey Solutions Inc
09.2021 - 08.2022
Sandwich Asst Manager - SUBWAY®Restaurants
10.2016 - 12.2021
Hotel Housekeeper - Prime
03.2010 - 08.2012
Housekeeper - Two Rags And A Cleaner
04.2009 - 01.2021
CNA - Christian Health Care
05.2006 - 10.2009
CNA - Laurie care center
04.1997 - 06.2004
Camdenton High School - High School Diploma , Education
08.1996 - 05.1999