Kristina Coomer
Louisville,KY
Summary
Pharmacy Technician proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
19
19
years of professional experience
Work History
Pharmacy Technician
Hume Pharmacy
06.2023 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Assistant Store Manager/Pharmacy Technician
Walgreens
11.2021 - 06.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Accounts Assistant
ADP
08.2009 - 03.2015
- Trained 20 new employees quarterly
- Created new processes and systems for increasing customer service satisfaction
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Provided accurate and appropriate information in response to customer inquiries
- Demonstrated mastery of customer service call script within specified time frames.
- Dealt with a variety of insurance companies on customers accounts, working claims, and processing insurance benefits for customers.
- Facilitated smooth audits by maintaining accurate records and providing prompt responses to auditor requests.
- Enhanced team productivity by assisting with payroll processing, ensuring timely payment of employee wages.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
Corporate Bank Teller
Republic Bank and Trust
05.2005 - 08.2009
- Delivered informational sales presentations to potential investors to build symbiotic client relationships
- Monitored and tracked securities transactions, fund transfers, margin accounts and option trading
- Achieved proper compliance and accurate executive level reporting
- Assisted senior-level credit officers with complex loan applications
- Educated customers on the variety of loan products and available credit options.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Education
High School Diploma - Business Management
Southern High School
Louisville, Ky05.2000
Skills
- Strong organizational skills
- Procedure development
- Active listening skills
- Employee engagement
- Energetic work attitude
- Collaborative
- Self-directed
- Adaptable
- Professional and mature
- Dedicated team player
- Prescription Filling
- Medication Dispensing
- Insurance Verification
Accomplishments
Recognized by peers and management for going above and beyond normal job functions.
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic with over 20 years client interface experience.
Timeline
Pharmacy Technician
Hume Pharmacy
06.2023 - Current
Assistant Store Manager/Pharmacy Technician
Walgreens
11.2021 - 06.2023
Accounts Assistant
ADP
08.2009 - 03.2015
Corporate Bank Teller
Republic Bank and Trust
05.2005 - 08.2009
High School Diploma - Business Management
Southern High School