Kristina Croft
Selma,North Carolina
Summary
Accomplished Branch Operations Manager with a demonstrated track record of success in bank leadership positions. Well-versed in BSA, OFAC, Patriot Act and other governing standards, as well as industry best practices and methods to optimize operations for long-term business success. Highly effective leader, planner and problem-solver.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Branch Operations Manager
Southern Bank And Trust Company
08.2000 - Current
- Improved branch efficiency by streamlining operations and implementing new processes.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Maintained friendly and professional customer interactions.
- Performed monthly compliance checks.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Set up and supervised cash shipments.
- Complied with regulatory guidelines and requirements.
Education
High School Diploma -
Smithfield-Selma High School
Smithfield, NC06.1996
Skills
- Cash Shipment Oversight
- Strategic Planning
- Opening and Closing Procedures
- Compliance Reviews
- Organizational Skills
- Decision Making
- Relationship Building
- Problem Solving
- Customer Service
- Adaptability and Flexibility
- Branch Operations Management
- Performance Reviews
- Proficient in Microsoft Word and Excel
- Excellent Time Management Skills
- Team Player
- Training and Development
- Friendly
- Security and Safety Protocols
Accomplishments
- Received the “Top Matrix Performer Award” for exemplary performance in 2018, 2020, and 2021.
Certification
- Certified Notary Public, 2017-current
Timeline
Branch Operations Manager
Southern Bank And Trust Company
08.2000 - Current
High School Diploma -
Smithfield-Selma High School
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