Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
Generic

Kristina Cunningham

San Diego,USA

Summary

Dynamic professional with extensive experience in claims processing and event management, notably at San Diego PACE. Proven track record in enhancing operational efficiency and delivering exceptional customer service. Bilingual in Spanish and English, skilled in multitasking and fostering strong relationships to ensure successful outcomes in high-pressure environments.

Overview

18
18
years of professional experience

Work History

PACE Claims Reviewer

San Diego PACE
San Diego, USA
07.2022 - Current
  • Enhanced claim processing efficiency by thoroughly reviewing and analyzing documentation for accuracy and completeness.
  • Ensured timely resolution of claims by prioritizing workload, and meeting strict deadlines.
  • Worked with providers to update insurance information, resolve appeals, and process claims.
  • Reviewed and processed claims for accuracy, completeness, and compliance with company policy.

Event Manager

The US Grant
San Diego, USA
01.2020 - 09.2020
  • Serviced corporate and social events in our historic luxury collection hotel ranging from 10-500 guests.
  • Provided excellent customer service by building a relationship with our clients and creating clean banquet event orders to fit their needs and requests.
  • Conducted formal pre- and post meetings as required.
  • Became the liaison ensuring all departments and vendors were meeting the customer's needs.

Catering Event Manager

The Westin Gaslamp Quarter San Diego
San Diego, USA
04.2018 - 09.2020
  • Serviced definite group and catering meetings and events ranging from 5 to 800+ guests.
  • Responsible for being the liaison between all departments and effectively communicating and organizing a successful event, including creating banquet event orders, diagrams, resumes and estimates.
  • Provided excellent service to the customer while upselling products and services including room rental revenue, food and beverage packages and additional items to enhance their event.
  • Established relationships with our customers, vendors and staff to consistently deliver well executed events.

Catering Sales Coordinator, Accountant, Front Desk

The Westin Gaslamp Quarter San Diego
San Diego, USA
07.2007 - 09.2020
  • Collaborated with four sales managers for daily events ranging from small to high volume events.
  • Conducted site inspections, planned and coordinated events and executed contracts.
  • Experienced handling accounts payable, accounts receivables, general cashier and income audit and payroll duties.
  • Greeted guests and assisted with checking them in and out of their guestrooms, being the first contact as they came in and providing excellent customer service.

Education

General Education -

San Diego City College
San Diego, CA

Skills

  • Customer service focus
  • Professionalism and integrity
  • Hospitality experience
  • Detail-oriented
  • Team leader
  • Event planning
  • Multitasking
  • Excellent communication
  • Claims processing
  • Communication skills
  • Bilingual in Spanish and Englishh

Languages

  • English, Native or Bilingual
  • Spanish, Native or Bilingual

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

PACE Claims Reviewer

San Diego PACE
07.2022 - Current

Event Manager

The US Grant
01.2020 - 09.2020

Catering Event Manager

The Westin Gaslamp Quarter San Diego
04.2018 - 09.2020

Catering Sales Coordinator, Accountant, Front Desk

The Westin Gaslamp Quarter San Diego
07.2007 - 09.2020

General Education -

San Diego City College

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