Kristina Duffus

Assisting you from the gate location of your connecting flight to your seat on the aircraft. Assisting you from your aircraft seat on an arriving flight through the airport to the baggage claim area, terminal entrance, or vehicle pick-up location. Provide special assistance, general information, and directions to passengers as necessary in order to provide positive passenger relations.

Serves customers by helping them select products. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Also greets and receives customers in a welcoming manner and directs customers by escorting them to racks and counters. Operating cash registers and managing finical transactions.

Providing basic care for autistic children (6 months-4 years old) which includes feeding, grooming, and changing diapers. Developing age-appropriate socialization skills. Encouraging positive behavior and good manners while sing various learning methods such as stories, games, and drawing to intellectually stimulate the children. Identifying behavioral problems and developing appropriate strategies to address them, providing a pleasant, safe, and sanitary environment. Also communicating with parents and providing updates on children's progress.

Unloading and stocking merchandise while checking the quantity and quality of the merchandise. Enter information about incoming merchandise into the store's computer system. Making sure warehouse stays organized. Verifying that shipment contents are correct and undamaged.

Implemented the After School programs curriculum, helping school age children to improve literacy and physical fitness in an activity based after school environment. Worked cooperatively with school staff and counselors, create and keep records of lessons plans. Supervised, participated in, and administered recreational activities for children. Maintained accurate program documentation such as incident/accident reports, attendance and food count. Enhanced student participation by incorporating interactive activities and group projects into the after-school program.

Received inbound calls, provided quotes, and scheduled appointments with technicians. Communicated information to customers knowledgeably and legibly. Follows up on commitments, and handles all details necessary to successfully complete the sales encounter. Identified and analyzed customer's concerns about stains and damages, understanding and anticipating needs while building customer relationships based on trust. Researched, calmed and rapidly resolved customer conflicts to prevent claims and customer dissatisfaction.