Kristina D'Angelo
St. Petersburg,FL
Summary
Analytical Accounts Receivable Supervisor with successful career supervising 6 to 10 personnel, including training, work allocation and problem resolution. Skilled in accounts receivable processing and collections. Effective leader with 12 years of hands-on experience at FirstService Residential.
Overview
12
12
years of professional experience
Work History
Account Receivable Supervisor
FirstService Residential
12.2022 - Current
- Supervise the daily functions of my assigned team that varied from 6-9 associates
- Provide direction and assist in the investigation/resolution of internal and external concerns
- Assist/create and maintain metrics of transactions processed by the team
- Identify opportunities to streamline processes to ensure accuracy and timelines
- Coordinate, oversee and/or deliver training and ensure all assigned employees are aware of and comply with company, government and customer regulations, policies, work procedures, instructions and deadlines
- Assist AR Manager with related projects, presentations, reports, correspondence or assignments as requested
- Oversee and assist in the processing of on-site deposits related to the assigned associations
- Posting of all cash receipts, including but not limited to maintenance assessments, special assessments, miscellaneous items, electronic checks, security deposits and violations in accordance with our Standard Operating Procedures
- Recording on-site deposits into system
- Review and approve all association transfer request
- Supervise a team of A/R Generalist, Resident Payment Application Associates, Resident Payment Coordinators, Collections Associates, AR Analyst and/or Generalists and/or Estoppels/PUD Administrators.
Account Receivable Resales Division
FirstService Residential
08.2015 - 12.2022
- Reviewing legal documentation to process all ownership name changes in Connect
- Processing all incoming estoppel request on behalf of the associations
- Process the Questionnaires by obtaining the Associations information
- Print coupons or statements for ownership changes and coupon emails received
- Working diligently in Welcomelink, CamAcct & Connect
- Posting, depositing, researching and resolving checks for accounts
- Charge additional fees to accounts for resale or developer closings
- Responding within a timely matter to all emails received (personal and department)
- Reviewing Condo Documents to ensure correct fees are applied for new owners
- Create check requests to move funds between accounts
- Primary Resale Liaison for all Georgia and Tennessee Properties.
Account Receivable Data Entry
FirstService Residential
07.2012 - 08.2015
- Post all payments for an association
- Process and Download all electronic Payments through Lockbox
- Processing Clickpay Web Exceptions/Rejects
- Correct any error received when processing the electronic payments
- Manage all Return Items from various banks
- Answer emails in a timely matter
- Maintain unidentifiable check in log
- Post Security Deposit checks and ensure they are deposited in the correct bank account
- Process Reserves, Transfer, and Onsite Deposits
- Prepare appropriate check request for funds transfer.
Education
High School Diploma -
Hialeah Senior High School
Miami, FL01.2012
Skills
- Exceeding company goals
- Microsoft Excel
- Microsoft Office
- Excellent communication skills
- Effective problem solver
- Organized team player
- Staff Training
- Cash application
- Workflow Planning
- Schedule Preparation
- Accounts Receivable
- Collections experience
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Account Receivable Supervisor
FirstService Residential
12.2022 - Current
Account Receivable Resales Division
FirstService Residential
08.2015 - 12.2022
Account Receivable Data Entry
FirstService Residential
07.2012 - 08.2015
High School Diploma -
Hialeah Senior High School
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