Summary
Overview
Work History
Education
Skills
Timeline
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KRISTINA DAVIS

Customer Service And Marketing Professional
Silver Spring,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

Amazon

Data Tech Specialist
Alexandria, VA
11.2018 - 12.2022
  • Evaluated source documents to locate needed information.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed campaigns and specific marketing strategies for clients.
  • Conducted research to analyze customers' behavior, preferences and purchasing habits.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Wrote engaging and successful marketing, advertising and website copy.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Tracked various product sales and costs by analyzing and entering sales, business data and expenses.
  • Collaborated closely with graphic designers, subject matter experts (SMEs) and technical staff to produce compliant, on-time proposals.
  • Worked closely with in-house design team to develop visuals for content.
  • Maintained high level of understanding of industry standards and trends.

Merchandise Manager

Chloe And Sage Boutique
Virtual
07.2016 - 11.2018
  • Serviced accounts using prospecting, product marketing and merchandising techniques to enhance product awareness.
  • Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
  • Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
  • Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
  • Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
  • Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
  • Traveled to market, visited vendors and assisted buyers with merchandise selection.
  • Completed stock orders and managed inventory levels.

Front Desk Coordinator

Admiral Security Services
Washington, DC
10.2014 - 07.2016
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Scheduled client meetings and appointments with office employees and collected vital information.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Generated streamlined system of organized patient and client accounts through integrating computer and spreadsheet use.
  • Drafted, copied and forwarded documents and paperwork to facilitate office workflow.
  • Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
  • Coded and processed applications into required electronic formats.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Monitored company inventory to keep stock levels and databases updated.
  • Developed and maintained courteous and effective working relationships.

Receptionist Administrator

ABM Industries
Alexandria, VA
05.2011 - 10.2014
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Acted as first point of contact and set appointments for prospective clients.

Customer Service Specialist

Target
Rockville, MD
09.2009 - 05.2011
  • Executes excellent sales floor merchandising and selling.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Education

Associate of Arts - Buisness

Montgomery College
01.2017 -

Skills

Word processing

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Timeline

Amazon

Data Tech Specialist
11.2018 - 12.2022

Associate of Arts - Buisness

Montgomery College
01.2017 -

Merchandise Manager

Chloe And Sage Boutique
07.2016 - 11.2018

Front Desk Coordinator

Admiral Security Services
10.2014 - 07.2016

Receptionist Administrator

ABM Industries
05.2011 - 10.2014

Customer Service Specialist

Target
09.2009 - 05.2011

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KRISTINA DAVISCustomer Service And Marketing Professional