Kristina Davis
Las Vegas
Summary
Dynamic in guest relations and customer service excellence, I leveraged my hospitality background at MGM Resort International to enhance guest satisfaction and streamline operations. Skilled in effective multitasking and staff training, I significantly improved customer loyalty through proactive problem-solving and empathy, embodying teamwork and collaboration. Hospitality professional with strong foundation in guest relations and customer service. Efficient in managing check-ins, addressing guest concerns, and ensuring welcoming atmosphere. Known for collaboration with team members and flexibility to adapt to varying guest needs.
Overview
9
9
years of professional experience
Work History
Hotel Front Desk Agent
MGM Resort International
04.2021 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
- Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
- Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Completed late check-ins and directed guests to rooms and facilities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashier /Attractions Hostess
Cosmopolitan Of Las Vegas
11.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Checked IDs at the front door after Bar/Speakeasy opens for the day.
- Knowledge of all events for the weeks and months coming up.
- Ushered guests into secret door that leads to the bar.
- Maintained a schedules for the barber
- Multitasking with the needs of the shop and the bar.
Hostess
Blue Martini
09.2018 - 11.2019
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
Stock Associate
Hollister.Co
05.2016 - 03.2018
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Expedited incoming shipments by unloading trucks, verifying contents against invoices, and promptly stocking merchandise on shelves.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Managed inventory storage in clean and organized fashion.
- Assisted in seasonal inventory preparations to ensure smooth transitions between product lines.
- Provided exceptional customer service while working the sales floor when necessary; addressing inquiries, locating items, and processing transactions.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Interacted with guests in friendly and knowledgeable way.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Supervised and trained new staff in performing census.
Education
High School Diploma -
Desert Oasis High School
Las Vegas06-2013
Skills
- Guest relations
- Customer assistance
- Guest greeting
- Effective multitasking
- Patience and empathy
- Hospitality background
- Customer service excellence
- Money handling
- Staff training
- Phone and email etiquette
- Detail-oriented
- Teamwork and collaboration
Languages
English
Timeline
Hotel Front Desk Agent
MGM Resort International
04.2021 - Current
Cashier /Attractions Hostess
Cosmopolitan Of Las Vegas
11.2019 - 03.2020
Hostess
Blue Martini
09.2018 - 11.2019
Stock Associate
Hollister.Co
05.2016 - 03.2018
High School Diploma -
Desert Oasis High School
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