Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Denson

Perris,CA

Summary

Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.

Overview

11
11
years of professional experience

Work History

Medical Schedule Supervisor

Cortica Care
San Diego, CA
08.2021 - 07.2024
  • Created new strategies for improving customer service standards within the organization.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Directed and supervised team of 10 employees in daily operations.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Acted as a liaison between upper management and staff, facilitating open communication.

Surgery Scheduler

Cedar Sinai Medical Center
Los Angeles, CA
01.2020 - 08.2021
  • Adhered to HIPAA guidelines when handling confidential information.
  • Performed data entry into various computer systems related to surgery scheduling.
  • Created and managed surgical schedules for multiple surgeons.
  • Tracked inventory levels of medical supplies used during surgery procedures.
  • Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
  • Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
  • Communicated with ancillary departments on patient's behalf during the entire pre-operative process.
  • Monitored and updated patient records in the electronic medical record system.
  • Provided patient education and answered questions regarding the surgery process.
  • Ensured that all required documents were obtained prior to scheduled procedures.
  • Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
  • Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
  • Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
  • Conducted follow up calls with patients after their procedure was completed.
  • Managed appointment reminders for upcoming surgeries via phone or mailers.
  • Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
  • Distributed treatment and procedural information to patients.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members.
  • Scheduled follow-up appointments as designated by physician.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Worked with operating facilities to schedule procedures on behalf of surgeons.
  • Located scheduling barriers and implemented appropriate solutions.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Communicated with patients with compassion while keeping medical information private.
  • Complete return to work notes and disability forms (EDD, Aflac, FMLA,etc.)

Surgery Scheduler

DISC Sports & Spine Center
Marina Del Rey, CA
04.2016 - 10.2019
  • Adhered to HIPAA guidelines when handling confidential information.
  • Performed data entry into various computer systems related to surgery scheduling.
  • Created and managed surgical schedules for multiple surgeons.
  • Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
  • Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
  • Monitored and updated patient records in the electronic medical record system.
  • Provided patient education and answered questions regarding the surgery process.
  • Ensured that all required documents were obtained prior to scheduled procedures.
  • Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
  • Verified accuracy of billing information prior to submitting claims.
  • Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
  • Conducted follow up calls with patients after their procedure was completed.
  • Managed appointment reminders for upcoming surgeries via phone or mailers.
  • Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members.
  • Worked with operating facilities to schedule procedures on behalf of surgeons.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Complete return to work notes and disability forms (EDD, Aflac, FMLA,etc.)
  • Request RFA for Worker's Compensation Clients
  • Assessed employee injury reports and determined eligibility for workers' compensation benefits.
  • Maintained records on employee injuries, illnesses, treatments, and related expenses.
  • Provided guidance to employers in order to comply with all relevant safety regulations.
  • Researched court decisions in order to update company policy manual as needed.
  • Ensured adherence by staff members of all applicable laws regulating the administration of worker's comp benefits.
  • Assisted in developing return-to-work programs for injured employees who are unable to perform their original job duties due to an illness or injury sustained at work.

Front Office Medical Assistant

Greater Long Beach Orthopedic
Los Alamitos, CA
08.2013 - 04.2016
  • Followed up with patients regarding lab results or any other issues that may arise.
  • Communicated effectively with other healthcare professionals regarding patient care needs.
  • Assisted in training new front office staff members.
  • Scanned documents into electronic health record system.
  • Performed laboratory tests including urinalysis and fecal occult blood testing.
  • Reviewed all incoming correspondence from insurance companies or other outside sources related to claims processing.
  • Verified insurance coverage and obtained authorizations for services.
  • Organized patient charts according to established protocols.
  • Completed prior authorization requests for diagnostic imaging studies or specialty medications as requested by provider.
  • Prepared patient charts with demographic data prior to each visit.
  • Collected co-payments from patients at time of service.
  • Ordered supplies for front office area when needed.
  • Ensured medical records were properly filed according to established protocols.
  • Greeted and checked in patients, collected necessary paperwork, and updated patient information.
  • Answered phone calls, responded to inquiries, scheduled appointments, and managed calendars.
  • Updated patient medical records.
  • Assessed employee injury reports and determined eligibility for workers' compensation benefits.
  • Maintained records on employee injuries, illnesses, treatments, and related expenses.
  • Provided guidance to employers in order to comply with all relevant safety regulations.
  • Determined liability, compensability, and benefits due on each claim.
  • Developed training materials for staff members involved in the processing of workers' compensation claims.
  • Provided customer service by responding promptly to inquiries from claimants, employers, attorneys and other stakeholders.
  • Researched relevant case law related to pending or potential disputes over workers' compensation benefits.
  • Assisted in the development of new procedures for handling workers' compensation claims more efficiently.
  • Negotiated settlements between claimants and employers or insurers when appropriate.
  • Reviewed medical records, interviewed employers and claimants, analyzed wage loss calculations, and reviewed evidence for accuracy.

Education

High School Diploma -

Arlington High School
Riverside, CA
01-2010

Skills

  • Process Improvement
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Data Analytics
  • Schedule development

Timeline

Medical Schedule Supervisor

Cortica Care
08.2021 - 07.2024

Surgery Scheduler

Cedar Sinai Medical Center
01.2020 - 08.2021

Surgery Scheduler

DISC Sports & Spine Center
04.2016 - 10.2019

Front Office Medical Assistant

Greater Long Beach Orthopedic
08.2013 - 04.2016

High School Diploma -

Arlington High School

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Kristina Denson