Kristina De Santiago
Indio,CA
Summary
Motivated with exceptional social skills, communication abilities and customer service background. Fast learner and adapter to new circumstances and challenges.
Overview
11
11
years of professional experience
Work History
Barista
Main Street Coffee
10.2023 - Current
- Operate espresso machines and commercial coffee brewers to create beverages.
- Clean counters, machines, utensils, and seating areas daily.
- Promoted additional items with beverages, increasing store sales.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintain regular and consistent attendance and punctuality.
Sales Consultant
Ohana Cannabis
03.2024 - 08.2024
- Provided sales and customer service assistance to walk-in traffic
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Over Night Catering Assistant
AEG-Goldenvoice
04.2024 - 05.2024
- Supervised catering staff to carry out correct tasks.
- Oversaw catering orders to verify accuracy and completeness.
- Followed food safety practices and sanitation guidelines.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
Student Administrative Assistant
Contractors State License School
08.2023 - 03.2024
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Managed filing system, performed data entry and completed proper paperwork.
- Proofread and edited documents for accuracy and grammar.
- Paid attention to detail while completing assignments.
- Organized classes, prepared materials for teachers/students.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maximized customer retention by resolving issues quickly.
Beverage Shift Manager
Agua Caliente Casino Resort & Spa
10.2019 - 02.2023
- Accomplished multiple tasks within established timeframes.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
Assistant Beverage Manager
Fantasy Springs Resort Casino
06.2015 - 10.2019
- Managed bar and wait staff and directed hiring program.
- Complied with health and safety regulations.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Purchased beverage stock and handled all inventory needs.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Server
The Vine Wine Bar
05.2017 - 02.2018
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Senior Administrative Assistant
Fantasy Springs Resort Casino
02.2014 - 06.2015
- Coordinated office activities and public events.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Researched and analyzed data to efficiently contribute to executive reports for monthly meetings.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Coordinated trainings for new team members, overseeing onboarding details.
- Maintained inventory of office supplies and placed orders.
Education
Coachella Valley High School
Coachella, CASkills
- Complex Problem-Solving
- Time Management
- Team motivation
- POS system experience
- Data Entry
- Multitasking and Organization
- Staff Training and Development
- Recruiting and interviewing
- Sales Growth
- Strong Work Ethic
- Marketing
Languages
Spanish
Native or Bilingual
Timeline
Over Night Catering Assistant
AEG-Goldenvoice
04.2024 - 05.2024
Sales Consultant
Ohana Cannabis
03.2024 - 08.2024
Barista
Main Street Coffee
10.2023 - Current
Student Administrative Assistant
Contractors State License School
08.2023 - 03.2024
Beverage Shift Manager
Agua Caliente Casino Resort & Spa
10.2019 - 02.2023
Server
The Vine Wine Bar
05.2017 - 02.2018
Assistant Beverage Manager
Fantasy Springs Resort Casino
06.2015 - 10.2019
Senior Administrative Assistant
Fantasy Springs Resort Casino
02.2014 - 06.2015
Coachella Valley High School
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