KRISTINA D. EVANS
Jacksonville,USA
Summary
Expert in debris monitoring and customer service, committed to ensuring safety compliance and operational excellence. Adept at detailed reporting and fostering positive client interactions, driving satisfaction and project success.
Overview
11
11
years of professional experience
Work History
Lead Debri Monitor
Volkert
Jasper, FL
09.2024 - 05.2026
- Monitored debris removal activities to ensure compliance with safety regulations
- Led safety meetings to enhance workplace safety awareness and address specific safety concerns
- Conducted interviews with workers to evaluate understanding of safe work practices in debris monitoring
- Prepared daily reports on progress of debris removal projects
- Recorded data related to weather conditions at job sites as part of the debris monitoring process
Debris Monitor
WSB
Live Oak, FL
08.2024 - 09.2025
- Monitored debris removal activities, ensuring adherence to safety regulations and enhancing site safety
- Monitored work areas for cleanliness and functionality, removing obstacles to maintain safe working environments
- Recorded weather conditions at job sites to support effective debris monitoring and decision-making
- Prepared daily reports on progress of debris removal projects
Debris Monitor
Metric
Live Oak, FL
09.2023 - 12.2023
- Monitored debris removal activities, ensuring adherence to safety regulations and minimizing risk at job sites
- Recorded weather data at job sites, contributing to informed decision-making in debris monitoring process
- Prepared daily progress reports on debris removal projects, facilitating communication and project tracking
Customer Service Representative (CSR)
AmeriHealth Caritas
Jacksonville, FL
05.2022 - 04.2023
- Maintained professional and courteous manner while handling calls from health care community customers and providers, ensuring positive interactions and satisfaction
- Answer questions regarding primary care selection, benefits, eligibility and wellness programs
- Strive to maintain awareness of product knowledge on healthcare programs, correspondence and benefits to provide accurate information to internal and external customers
- Accurately document customer concerns and inquiries to ensure timely resolution in accordance with company processes and departmental procedures
- Sought feedback from supervisor on performance to enhance customer service experience and drive personal process improvement
- Company Overview: Mindlance Staffing, Jacksonville, FL
Customer Service Representative (CSR)
Primo Waters
Jacksonville, FL
08.2021 - 01.2022
- Completed customer service calls resolving customer service complaints regarding delivery or payment quickly and diligently, while providing opportunities to acquire new long-term customers & contracts to support route growth
- Provided effective customer service to Route Sales Representative daily for delivery of bottled water and related products to a customer base of over 75.
- Managed daily customer service data for Route Sales Representative, ensuring accurate inventory and balance.
- Developed customer retention and loyalty by offering pre-emptive resolutions and advice to alleviate customer frustrations.
- Enhanced product knowledge through self-development and research, improving customer experience.
- Company Overview: Adecco Staffing, Jacksonville, FL
Customer Service Representative (CSR)
Payspan Healthcare
Jacksonville, FL
12.2018 - 05.2020
- Acted as an integrated CSR who answered and resolved over 300 weekly inquiries via phone and email.
- Identified customer needs through research, clarifying issues and delivering tailored resolutions and recommendations
- Assisted providers with enrollment and navigation of Payspan web portal, addressing inquiries and concerns effectively
- Cultivated strong professional relationships with healthcare facilities and financial institutions to enhance support for internal and external customers
- Utilized software, tools and techniques required while maintaining confidentiality and HIPAA requirements
- Exceeded customer requirements through independently submitting IT trouble tickets within required timelines to quickly resolve IT issues using prescribed workflow, processes and tools
Logistics Analyst
ADT Alarm Security Company
Jacksonville, FL
01.2018 - 11.2018
- Exercised independent judgment and technical expertise to identify solutions that improved customer retention
- Addressed escalated customer complaints with effective actions, resulting in increased customer satisfaction and retention
- Streamlined communication methods and tools across team, ensuring timely resolution of complex customer issues
- Consistently met 95% customer satisfaction quota each week with inbound calls from commercial and residential customers
- Maintained ability to ensure quality, high-level customer service, timeliness and responsiveness, while receiving inbound calls daily from customers
- Primary point of contact for Commercial & Residential customers answering questions regarding account inquiries, while accurately troubleshooting devices and resolving technical issues across ADT systems
Home Lending Operations Processor
TIAA Bank
Jacksonville, FL
02.2015 - 11.2016
- Reviewed new loan applications for accuracy and completeness, providing timely updates to loan originators (LO) to facilitate informed decision-making for all parties involved
- Used independent judgement to make risk-based decisions on applications for underwriting and processing determinations
- Coordinated follow-ups with 3rd party referrals and vendors to obtain reports required by loan originators
- Attended and participated in all home-lending meetings with loan operations officers to maintain visibility of new lending requirements, regulations, goals and objectives
- Cultivated relationships with borrowers, realtors, and title companies to foster new business opportunities and ensure repeat business
- Maintained strict confidentiality of consumer bank records and personal information required through regulatory guidelines and state requirements
Education
High School Diploma -
Paxon Senior High School
Jacksonville, Fl06-1994
Skills
- Site safety management
- Safety compliance
- Field assessments
- Data recording
- Report preparation
- Project coordination
- Effective time management
- Microsoft Office Suite
- Crisis management
- Verbal communication
- Written communication
- Client relations
- Relationship management
- Workforce collaboration
- Strong interpersonal skills
- Attention to detail
- Interdisciplinary collaboration
Timeline
Lead Debri Monitor
Volkert
09.2024 - 05.2026
Debris Monitor
WSB
08.2024 - 09.2025
Debris Monitor
Metric
09.2023 - 12.2023
Customer Service Representative (CSR)
AmeriHealth Caritas
05.2022 - 04.2023
Customer Service Representative (CSR)
Primo Waters
08.2021 - 01.2022
Customer Service Representative (CSR)
Payspan Healthcare
12.2018 - 05.2020
Logistics Analyst
ADT Alarm Security Company
01.2018 - 11.2018
Home Lending Operations Processor
TIAA Bank
02.2015 - 11.2016
High School Diploma -
Paxon Senior High School