Summary
Overview
Work History
Education
Skills
Technical Projects
Websites
Timeline
Generic

KRISTINA DIBELLA-SILVA

Perris,CA

Summary

Committed job seeker with a history of meeting and exceeding company needs with consistent and organized practices. In-depth understanding of customer relations and project management. Analytical and critical thinker with a remarkable work ethic. Detail-oriented and able to learn new concepts quickly. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.

Overview

10
10
years of professional experience

Work History

Transportation Supervisor

DHL Supply Chain
Perris, CA
08.2019 - 05.2023
  • Recognized for my work abilities and knowledge I was chosen as our on site Ortec Super User. Often assisting and training other sites for process improvements and launches, as well as working closely with our Support team to troubleshoot and resolve issues.
  • With my ability to learn and understand the ever changing workings of the business and managing the overall daily operations our site was consistently top ranked for Ortec Compliance, Company KPI metrics as well as customer satisfaction metrics.
  • Conduct an Ortec Compliance report to communicate systematic completion and compliance for various metrics as well as resolve systematic issues prior to submission.
  • Evaluate and resolve reporting data using Power BI prior to submission.
  • Meeting and exceeding monthly revenue goals when scheduling 300+ store locations in the 9 western states with 40+ drivers and choosing cost effective carriers to dependably fulfill customer needs.
  • Maintained a 100% daily store communications and proactive exception communications to stores.
  • Successfully book broker loads with an additional 10% average increase on service price with quality service and professional communication, furthering our reputation and spot as priority partner. Therefore, meeting and exceeding our revenue goals.
  • Scheduled reservations for Intermodal loads being delivered in our north west locations; booking and tracking loads through the Intermodal Carrier and the Union Pacific.
  • Submit Intermodal Reports weekly which outline company cost savings as well as percentage for on time delivery.
  • Trained and supported peers with recovery plans and processes when non-preventable circumstances would occur, ensuring that all parties involved are aware of the plan and customer needs are met.
  • Effectively trained associates to expertly manage inbound vendors, proactively communicate with leaders, customers and drivers, accurately record inbound and outbound activity and information for end of month reporting.
  • Executed excellent accuracy in payroll for forty plus drivers in multiple different pay structures through Ortec and Kronos.
  • Successfully trained multiple associates to independently manage the payroll duties as well as created up to date SOPs for the associates and department leaders.

Transportation Associate

DHL Supply Chain
Perris, CA
03.2017 - 08.2019
  • Built and communicated driver schedules for vendor pick ups.
  • Successfully maintained and coordinated order information for each vendor.
  • Professionally assisted customer service representative with inbound and outbound call's regarding delivery issues or updates with accurate and timely information.
  • Coordinated with brokers for over the road backhaul, successfully meeting and exceeding goals for revenue generated through empty route miles.
  • Accurately maintained reports for load tracking and revenue tracking for month end reporting as well as weekly updates.
  • Proficiently understood the parameters for tractor and trailer weight regulations as well as driver's HOS per DOT regulations.
  • Continuously updating SOP's for process changes and improvements, which created for an easy cross training experience for the team and management.
  • Utilized GPS systems to track load movements in real-time and provide updates on estimated arrival times to cross-dock for processing.
  • Entered driver written log's, understanding the compliance regulations, verifying driver filled them out correctly and they were entered and submitted accurately.

Receiving Team Lead

Fallas National Stores Inc. DC
Perris, CA
05.2015 - 12.2016
  • Recognized for my work ethic and professionalism the warehouse Manger recruited me from my position as a US Security guard to become a lead on him team.
  • Consistently provided appropriate departments and management with a daily inbound schedule.
  • Maintained log as deliveries arrive and reported to the routing department for any missing and/or late appointments.
  • Create reports to update appropriate personnel on the progress of our department.
  • With recognition for my abilities and knowledge, I was in charge of training new inbound clerks on their daily operations.
  • Oversee inbound office staff to ensure all tasks are being met, reporting status to management.
  • Managed groups of individuals to meet allocation demands (Project 86, Q4 Project).
  • Developed strategies to improve the processes of day to day operations.
  • Manage purchase order documentation, with open line of communication with corporate personnel via email for any changes or updates.
  • Assist Quality Control with systematic corrections as well as monitor Quality Control reports being submitted.

Security Guard

US Security & Associates
Corona, CA
03.2015 - 05.2016
  • Receive and forward information from and to on-duty Security Officer(s).
  • Log in truck activities in Daily Truck Record, carrying out property rules and regulations
  • Main key holder, responsible for closing procedures, activating and deactivating alarm systems.
  • Managed gate access, enforcing employee identification badges and assigning temporary badges for visitors.
  • Patrolled hourly and inspected the facility for any abnormalities or hazards, recording all activity in Daily Activity Report.
  • Train new security officers or other personnel and provide ongoing direction.

Order Picker

Amazon Fulfillment Center
Moreno Valley, CA
09.2014 - 03.2015

Line Cook

BJ's Restaurant & Brewhouse
Menifee, CA
10.2013 - 09.2014

Education

Ceritification - Data Science & Machine Learning

Coding Dojo Part of Colorado Technical University
08.2023

High School Diploma -

Paloma Valley High School
Menifee, CA
06.2013

Skills

  • Time Management
  • Strategic Planning
  • Goal-Oriented
  • Customer Service
  • Verbal and Written Communication
  • MS Office Proficiency
  • Data Compilation
  • Staff Management
  • Process Improvement
  • Training and Mentoring

Technical Projects

Adult Income Prediction 

Building a Classification prediction model using: KNN,  Logistic Regression, Decision Tree Classifier & Random Forest Classifier

  • Extracted, processed and analyzed the dataset that contains various income variables, such as the person's education, employment field, gender and ethnicity.
  • Feature engineered parts of the data to minimize noise in our models using python code.
  • Analyzed which categories of this dataset have the most influence in our predictions using pandas and multiple data visualizations.
  • Evaluated the effects of using PCA(Principal Component Analysis) in our model pipeline to further filter the most efficient amount of data.
  • Tuned a Decision Tree model with Undersampling to evaluate the results as this dataset was significantly imbalanced with the majority making less than 50K.
  • Achieved 85.7% accuracy in predicting which income group an individual will be.
  • Presented powerpoint to stakeholders on final analysis of this dataset.

Sales Predictions Model

Building a sales prediction model using: Linear Regression (Lasso), Decision Tree Regressor

  • Extracted, processed and analyzed the dataset that contains historical sales information from 10 Big Mart stores
  • Developed a predictive model that can help retailers determine the number of sales they are going to make in the future to meet customer’s demands and expectations
  • This final model provided a R2 score of 61% where our target variance was accounted for in its predictions.

Timeline

Transportation Supervisor

DHL Supply Chain
08.2019 - 05.2023

Transportation Associate

DHL Supply Chain
03.2017 - 08.2019

Receiving Team Lead

Fallas National Stores Inc. DC
05.2015 - 12.2016

Security Guard

US Security & Associates
03.2015 - 05.2016

Order Picker

Amazon Fulfillment Center
09.2014 - 03.2015

Line Cook

BJ's Restaurant & Brewhouse
10.2013 - 09.2014

Ceritification - Data Science & Machine Learning

Coding Dojo Part of Colorado Technical University

High School Diploma -

Paloma Valley High School
KRISTINA DIBELLA-SILVA