Kristina Djokic
Sterling Heights,MI
Summary
Highly organized, proactive and punctual with team-oriented mentality.
Motivated with desire to take on New challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Kitchen Manager
American Food corp
Sterling Heights , MI
03.2021 - Current
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Assisted staff by serving food and beverages or bussing tables.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Explained goals and expectations required of trainees.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Delivered products to customer locations on time.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Server/Bartender Trainer
Bjs Restaurants Inc
Sterling Heights , MI
04.2019 - 03.2021
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees on restaurant procedures and plating techniques.
- Prepared drinks according to standard recipes.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked food before serving it to customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Assisted in training new servers.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Addressed complaints to kitchen staff and served replacement items.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Planned and completed group projects, working smoothly with others.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Assistant Sous Chef/Team Leader
Brio Tuscan Grille
Sterling Heights , MI
01.2012 - 04.2017
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
- Troubleshot problems related to kitchen operations.
- Managed the ordering process for food items from suppliers.
- Created weekly menus based on seasonal availability of ingredients.
- Assisted with interviewing, hiring and training kitchen personnel.
- Maintained accurate inventories of food, equipment, and other supplies.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Resolved customer complaints in a professional manner.
- Liaised closely with kitchen and front-of-house personnel.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Reviewed invoices from vendors to ensure accuracy of orders.
- Supervised kitchen staff, including scheduling shifts and assigning tasks.
- Trained new kitchen personnel on job duties and responsibilities.
- Conducted daily line-up meetings with kitchen staff to review specials, upcoming events.
- Modified existing software systems to enhance performance and add new features.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
Sous Chef/Team Leader
Pei Wei/ P.F. changs
Sterling Heights , MI
10.2008 - 05.2011
- Collaborated with Executive Chef to create innovative dishes for special events.
- Supervised food preparation staff to deliver high-quality results.
- Assisted with interviewing, hiring and training kitchen personnel.
- Created a positive work environment by encouraging teamwork among staff members.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Performed as head chef to maintain team productivity and restaurant quality.
- Analyzed customer feedback to identify areas of improvement in service or product quality.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Performed weekly inspections of all equipment for safety compliance.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Maintained accurate records for cost analysis purposes.
- Resolved conflicts between kitchen staff members in an efficient manner.
- Supervised cooks and other kitchen personnel during meal services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
Assistant Manager
Salad sensation & gourmet grill
Troy , MI
03.2003 - 10.2008
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed inventory audits to identify losses and project demand.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with safety regulations and company policies.
- Recruited and trained new employees to meet job requirements.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Managed customer service inquiries and complaints in a timely manner.
- Analyzed business performance data and forecasted business results for upper management.
- Maintained up-to-date knowledge of company products and services.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Modified existing software systems to enhance performance and add new features.
- Monitored employee attendance records, timekeeping, and payroll information.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
Education
Bachelor of General Studies -
University of Montenegro
Podgorica, Montenegro, Yugoslavia 05-2000
Skills
- Staff Training and Development
- Inventory Control
- Multitasking and Organization
- Goal Setting
- Microsoft Office
- Data Entry
- Communication
- Leadership
- Problem-Solving
Languages
Spanish
Professional
Serbian
Native/ Bilingual
Albanian
Full Professional
Timeline
Kitchen Manager
American Food corp
03.2021 - Current
Server/Bartender Trainer
Bjs Restaurants Inc
04.2019 - 03.2021
Assistant Sous Chef/Team Leader
Brio Tuscan Grille
01.2012 - 04.2017
Sous Chef/Team Leader
Pei Wei/ P.F. changs
10.2008 - 05.2011
Assistant Manager
Salad sensation & gourmet grill
03.2003 - 10.2008
Bachelor of General Studies -
University of Montenegro
Similar Profiles
Angelo PouchieAngelo Pouchie
Warehouse Manager at American Fine Food CorpWarehouse Manager at American Fine Food Corp
Eriq YoungEriq Young
Cook Shift Leader at American Food & Vending Corp.Cook Shift Leader at American Food & Vending Corp.
Kathy PeterKathy Peter
Cook at American Food & Vending Corp.Cook at American Food & Vending Corp.