Kristina Dobkins
LaPorte,IN
Summary
Proven track record in enhancing workflow optimization and fostering professional communication, as demonstrated at LaPorte County Prosecutor's Office. Expert in data entry and customer service, I excel in maintaining confidentiality and building strong client relationships. Achieved significant improvements in case management efficiency and client satisfaction. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Administrative Assistant/Caseworker
LaPorte County Prosecutor's Office- Child Support
02.2017 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Effectively managed caseload for completion and compliance with establishment regulations.
Store Manager
Frey Ice Inc.
03.2013 - 02.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Caseworker
Indiana Department of Child Services
08.2012 - 01.2014
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
Administrative Assistant/Caseworker
Indiana Department Of Corrections
01.2009 - 08.2012
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Facilitated client support groups to provide resources and assistance.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Assisted clients in developing and setting realistic goals to promote positive change.
Education
Bachelor of Science - Criminal Justice
Indiana University- South Bend
South Bend, IN12.2008
Skills
Customer Service
Data Entry
Computer Skills
Filing
Professional Communication
Workflow Optimization
Strong Problem Solver
Timeline
Administrative Assistant/Caseworker
LaPorte County Prosecutor's Office- Child Support
02.2017 - Current
Store Manager
Frey Ice Inc.
03.2013 - 02.2017
Caseworker
Indiana Department of Child Services
08.2012 - 01.2014
Administrative Assistant/Caseworker
Indiana Department Of Corrections
01.2009 - 08.2012
Bachelor of Science - Criminal Justice
Indiana University- South Bend
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