Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Dolezal

Robinson,TX

Summary

Dynamic and service-oriented professional with a proven track record at Highlands Foot and Ankle, excelling in appointment scheduling and client relations. Recognized for enhancing operational efficiency and maintaining organized documentation, I leverage strong organizational skills and a positive demeanor to foster welcoming environments and ensure exceptional customer experiences.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

12
12
years of professional experience

Work History

Receptionist/Medical Referral Specialist

Highlands Foot and Ankle
11.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.

Office Clerk

R1/ Providence Brest Center
02.2015 - 05.2020
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Acted as first point of contact and set appointments for prospective clients.
  • Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
  • Used electronic systems to enter provider orders and retrieve test results.
  • Ensured timely insurance verification for all scheduled appointments, preventing delays in treatment plans.

Floor Associate

Kohls Department Store
10.2012 - 08.2015
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
  • Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
  • Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
  • Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
  • Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.
  • Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.

Education

McLennan Community College
Waco, TX

High School Diploma -

Reicher Catholic High School
2102 North 23rd St
05-1995

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Appointment scheduling
  • Office administration
  • Document management
  • Service-oriented mindset
  • Supply management
  • Positive and professional

Timeline

Receptionist/Medical Referral Specialist

Highlands Foot and Ankle
11.2022 - Current

Office Clerk

R1/ Providence Brest Center
02.2015 - 05.2020

Floor Associate

Kohls Department Store
10.2012 - 08.2015

McLennan Community College

High School Diploma -

Reicher Catholic High School

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Kristina Dolezal