Kristina Drake
Warrensburg,MO
Summary
A leader who communicates effectively among team members and management with the ability to adapt to the ever changing needs of the industry. Consistently a top producer as a mortgage loan closer and processor. Looking for a role where strengths in communication, outstanding customer service and accountability are utilized and enhanced.
Overview
24
24
years of professional experience
Work History
Loan Processor
Greater Iowa Community Credit Union
07.2017 - 09.2017
- Processed loans on temporary contact to fill in for another loan processor who was out on maternity leave
- This position was very similar to the position at Iowa Bankers Mortgage
- I managed a pipeline of about 20 loans, purchases and refinances
- Processed, and pre-underwrote VA, FHA, Rural Development, and Conventional loans
- Have a complete understanding and knowledge of all Fannie and Freddie underwriting guidelines as well as CFPB and TRID regulations
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Post Closing Remediation Analyst
HomeServices Lending
02.2016 - 12.2016
- Perform post-closing quality control reviews on conventional and government loans originated for sale to Fannie Mae, Freddie Mac, VA, FHA, USDA, and private investors
- Ensure compliance with investor guidelines, agency guidelines and requirements for federal, state, and local laws, rules and regulations
- Perform quality control review of closing disclosure ensuring compliance with TRID guidelines
- Prepare reports to management on findings, explaining errors and determine financial cost of errors on Closing Disclosures
- Monitored quality control services of third party vendors
- Evaluated effectiveness of implemented remediation measures by conducting periodic reviews, ensuring sustained compliance with internal policies and external regulations.
- Proactively identified opportunities for process automation to reduce manual workload and minimize human error within remediation efforts.
- Developed strong relationships with external partners such as regulators or auditors as means of fostering trust in our commitment to adhering required standards.
- Performed comprehensive root cause analyses, leading to targeted remediation efforts and minimizing recurrence of similar incidents.
- Increased team productivity by providing training on best practices in risk management and remediation procedures.
Quality Control Coordinator
NewCastle Home Loans
08.2015 - 01.2016
- Actively lead closing of mortgage loans from application through coordination of closing with all internal and external parties, including brokers, attorneys, and origination team
- Maintain loan closing checklist to facilitate closing process
- Performed pre-closing audit and finalized closing fees on Closing Disclosure to meet TRID guidelines
- Collaborated with management to resolve all investor conditions prior to investor delivery to provide feedback to loan processors, closers, and underwriters of trending errors
- Collaborated with cross-functional teams to identify areas of improvement, leading to higher customer satisfaction rates.
- Implemented process improvements that led to reduced lead times and improved overall production efficiency.
Senior Loan Processor
Iowa Bankers Mortgage
05.2012 - 04.2015
- Managed loan pipeline of 30 loans, both purchase and refinances
- Collect borrower's financial documentation and evaluate requirements for loan approval
- Assist bankers in choosing appropriate loan type for their borrower
- Point of contact between bankers, underwriters and borrowers Ensure compliance for all loan products, following underwriting guidelines and investor guidelines by collecting complete financial documentation from borrower
- Ordered credit reports, title commitments, appraisals and reviewed for approval
- Provided customer service and education on loan products, pricing, and first time home buyer grants
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Handled any conditions sent from underwriting departments.
- Consistently met or exceeded monthly performance metrics, contributing to overall team success in achieving departmental goals.
Team Lead
Wells Fargo Home Mortgage
01.2011 - 05.2012
- Managed team of around 12 correspondent processors, evaluated, effectively motivated, delegated and monitored quality of production and efficiency of the team
- Managed process and procedures to ensure compliance and quality loan approvals delivered from various mortgage companies
- Maintained knowledge and current understanding of all conventional underwriting guidelines for agencies and private investors such as, Fannie Mae, Freddie Mac, TRID, etc
- Manage and redistribute work flow when necessary to maintain strong customer service levels to ensure timely delivery to customers
- Monitored daily, weekly, and monthly production reports and led weekly team meetings. Provided training and side-by -side coaching to team members. Effectively communicated with senior management the progress in operations to meet desired metrics and track the progress of improvements as implemented.
Loan Doc Closing Specialist
Wells Fargo Home Mortgage
10.2006 - 01.2011
- Managed pipeline of purchases and refinance loans preparing the loan for closing and ensuring all pre-close conditions have been satisfied and cleared Performed pre-audit of loan to determine fees being charged are compliant with RESPA and TRID guidelines
- Reviewed and approved settlement statements, reviewing fees being charged according to compliance in various states
- Point of contact responsible for resolving any issues with closing documents and or closing fees at time of closing
- Authorized closing agent to fund and wired correct funds to closing table
- Managed final steps of closing process to mitigate risk and errors, achieving accurate, timely and efficient closings.
Receiving Specialist
Wells Fargo Home Mortgage
08.2005 - 12.2006
- Reviewed loan applications to ensure complete and accurate information on initial submission of loan documents
- Processed highest loan volume of receiving team consistently month to month, reviewing 50% more loans than any other receiving specialist
- Provided guidance and training to other new hire loan document specialist Communicated initially with broker and developed initial business relationship with broker, educating them on requirements for loan approval
Assumptions Department / Underwriter
Wells Fargo Home Mortgage
03.2005 - 08.2005
- Complete knowledge of assumable loan product guidelines
- Transferring existing loan data information to qualify borrower for new mortgage with same loan product
- Request documentation required such as, most recent pay statements and bank statements, and credit report
- Qualify borrower for loan approval without co-borrower in case of divorce or death
- Explained loan qualification information to borrowers through phone que 4 hours per day
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Increased customer satisfaction through timely communication and efficient handling of loan applications.
Director Of Social Services
USA Healthcare
12.2004 - 03.2005
- Scheduled and conducted care conferences with families and groups of third party healthcare providers
- Planned and coordinated discharge of patients Assisted families and patients with applications for Medicaid and Medicare Provided support to grieving families Supervised staff of social workers Conducted all employee In-service training, average group size of 50 people
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Collaborated with department managers to correct and improve services.
- Built strong partnerships with local organizations, fostering collaboration for the benefit of the community.
Group Skill Specialist
Mid Iowa Family Therapy Clinic
08.2001 - 12.2004
- Led group therapy for children ages 6- 11 years old with various behavior issues Coached behavior skills to children and their families Maintained accurate progress reports for billing and coordinating services with the Department of Human Services Guided clients through customized treatment plans and attended family team meetings Attended custody hearings, providing progress reports to the judge Supervised child custody visits
Sales Clerk
Places
09.1993 - 08.1998
- Maintained clean, organized sales floor to promote pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Processed payments and returns with accuracy and efficiency.
Education
Bachelor of Arts - Social Work
University of Northern Iowa
Cedar Falls, IA05.2002
Associate of Arts - Practical Nursing
Hawkeye Community College
Waterloo, IA08.2003
Skills
- Outstanding Customer Service
- Mortgage compliance
- CFPB guidelines
- Process and underwrite loan products
- VA loan products
- FHA loan products
- Conventional loan products
- Rural Development loan products
Accomplishments
- As a Closing Specialist, closed an average of 100% more loans than any other closer consistently month to month the entire time I held the role of a closing specialist: Wells Fargo.
- Designated subject matter expert for RESPA (Real Estate Settlement Procedures Act): Wells Fargo 2008.
- Chosen as Loan Modification CEMA expert: Wells Fargo 2009.
- Chosen to Film 'Peer Perspective' video on Customer Service: Wells Fargo, 2009.
- Chosen as Team member of the month 3 times: Wells Fargo 2008-2010.
- Selected by management to participate in the training class, 'Coaching for Premier Performance': Wells Fargo 2011.
- Chosen by upper management to manage the Aged Inventory Report for the Correspondent Lending Site: Wells Fargo 2011.
Additional Information
Acquired NMLS License #1342352, 04/01/15
Timeline
Loan Processor
Greater Iowa Community Credit Union
07.2017 - 09.2017
Post Closing Remediation Analyst
HomeServices Lending
02.2016 - 12.2016
Quality Control Coordinator
NewCastle Home Loans
08.2015 - 01.2016
Senior Loan Processor
Iowa Bankers Mortgage
05.2012 - 04.2015
Team Lead
Wells Fargo Home Mortgage
01.2011 - 05.2012
Loan Doc Closing Specialist
Wells Fargo Home Mortgage
10.2006 - 01.2011
Receiving Specialist
Wells Fargo Home Mortgage
08.2005 - 12.2006
Assumptions Department / Underwriter
Wells Fargo Home Mortgage
03.2005 - 08.2005
Director Of Social Services
USA Healthcare
12.2004 - 03.2005
Group Skill Specialist
Mid Iowa Family Therapy Clinic
08.2001 - 12.2004
Sales Clerk
Places
09.1993 - 08.1998
Bachelor of Arts - Social Work
University of Northern Iowa
Associate of Arts - Practical Nursing
Hawkeye Community College
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