Kristina Drake
Des Moines,IA
Summary
Hardworking with several years of bringing experience handling all types of cleaning and customer service. Dedicated to creating comfortable, clean environment.
Reliable and detail-focused, with strong commitment to maintaining clean and safe environments.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Environmental Services Housekeeper
Unity Point Health Methodist
06.2024 - Current
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Day Shift Manager
Mad Meatball
01.2021 - 05.2024
- Maintained a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Wait Staff Member
Wagon Wheel Cafe
08.2023 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
Home Health Aide
State of Iowa C Dac
01.2022 - 08.2022
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Improved patient well-being by providing compassionate and attentive personal care.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Cake Decorator /Customer Service Representative
Hyvee Inc
07.2006 - 05.2019
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Elk Grove High School
Elk Grove, CA05-1985
Timeline
Environmental Services Housekeeper
Unity Point Health Methodist
06.2024 - Current
Wait Staff Member
Wagon Wheel Cafe
08.2023 - 01.2024
Home Health Aide
State of Iowa C Dac
01.2022 - 08.2022
Day Shift Manager
Mad Meatball
01.2021 - 05.2024
Cake Decorator /Customer Service Representative
Hyvee Inc
07.2006 - 05.2019
High School Diploma -
Elk Grove High School
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