Kristina Drake
Warrensburg,MO
Summary
A leader who communicates effectively among team members and management, with the ability to adapt to the ever-changing needs of the industry. Consistently a top producer as a mortgage loan closer and processor. Looking for a role where strengths in communication, outstanding customer service, and accountability are utilized and enhanced.
Overview
26
26
years of professional experience
Work History
Loan Processor
Wells Fargo Home Mortgage
Des Moines, IA
04.2019 - 07.2019
- Reviewed documents for underwriting by verifying client income, credit reports, and other financial documents
- Ability to effectively handle escalated issues by utilizing problem solving skills
- Knowledge of Federal and State Fair Lending requirements
- Solid verbal communication skills with ability to articulate clearly and effectively to the borrower and management team
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Build personalized relationships with borrowers and collect documentation needed to complete the loan process.
Loan Processor
Greater Iowa Community Credit Union
Ames, IA
07.2017 - 09.2017
- Processed loans on temporary contract to fill in for another loan processor who was out on maternity leave
- This position was very similar to the position at Iowa Bankers Mortgage
- I managed a pipeline of about 20 loans, purchases and refinances
- Processed, and pre-underwrote VA, FHA, Rural Development, and Conventional loans
- Have a complete understanding and knowledge of all Fannie and Freddie underwriting guidelines as well as CFPB and TRID regulations
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Post Closing Remediation Analyst
HomeServices Lending
West Des Moines, IA
02.2016 - 12.2016
- Reviewed closed loan files after fuding to identify and rectify any errors or discrepancies in documentation, ensuring compliance with regulations
- Took corrective action to resolve issues like incorrect calculations and fees on the closing disclosure
- Collaborated with other departments and external parties like closing agents and title companies to obtain necessary information or corrections
- Took necessary steps to correct errors which may include contacting closing agents, title companies, borrowers, or lenders to gather missing documents, update information, or process refunds
- Enhanced remediation processes by conducting thorough risk assessments and implementing effective mitigation strategies.
Quality Control Coordinator
NewCastle Home Loans
Chicago, IL
08.2015 - 01.2016
- Scheduled closings according to TRID disclosing regulations
- Performed pre-closing audit and finalized closing fees on Closing Disclosure to meet TRID guidelines
- Collaborated with management to resolve all investor conditions prior to investor delivery to provide feedback to loan processors, closers, and underwriters of trending errors
- Collaborated with cross-functional teams to identify areas of improvement, leading to higher customer satisfaction rates.
- Implemented process improvements that led to reduced lead times and improved overall production efficiency.
Senior Loan Processor
Iowa Bankers Mortgage
Johnston, IA
05.2012 - 04.2015
- Collected all necessary paperwork and documentation for loan applications
- Assist loan officers in choosing the correct loan type for their borrower
- Point of contact between bankers, underwriters and borrowers Ensure compliance for all loan products, following underwriting guidelines and investor guidelines by collecting complete financial documentation from borrower
- Provided customer service and education on loan products, pricing, and first time home buyer grants
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
Team Lead
Wells Fargo Home Mortgage
Des Moines, IA
01.2011 - 05.2012
- Co-managed team of around 12 correspondent processors, evaluated, effectively motivated, delegated and monitored quality of production and efficiency of the team
- Performed weekly team meeting
- Managed process and procedures to ensure compliance and quality loan approvals were delivered from various mortgage companies
- Maintained knowledge and current understanding of all conventional underwriting guidelines for agencies and private investors such as, Fannie Mae, Freddie Mac, TRID, etc
- Manage and redistribute work flow when necessary to maintain strong customer service levels to ensure timely delivery to customers
- Provided training and side-by -side coaching to team members. Effectively communicated with senior management the progress in operations to meet desired metrics and track the progress of improvements as implemented.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Loan Doc Closing Specialist
Wells Fargo Home Mortgage
West Des Moines, IA
10.2006 - 01.2011
- Managed pipeline of purchases and refinance loans preparing the loan for closing and ensuring all pre-close conditions have been satisfied and cleared Performed pre-audit of loan to determine fees being charged are compliant with RESPA and TRID guidelines
- Reviewed and approved settlement statements, reviewing fees being charged according to compliance in various states
- Point of contact responsible for resolving any issues with closing documents and or closing fees at time of closing
- Authorized closing agent to fund and wired correct funds to closing table
- Managed final steps of closing process to mitigate risk and errors, achieving accurate, timely and efficient closings.
Receiving Specialist
Wells Fargo Home Mortgage
West Des Moines, IA
08.2005 - 12.2006
- Reviewed loan applications to ensure complete and accurate information on initial submission of loan documents
- Processed highest loan volume of receiving team consistently month to month, reviewing 100% more loans than any other receiving specialist
- Provided guidance and training to other new hire loan document specialist Communicated initially with broker and developed initial business relationship with broker, educating them on requirements for loan approval
Assumptions Department / Underwriter
Wells Fargo Home Mortgage
West Des Moines, IA
03.2005 - 08.2005
- Explained qualifications for assumable loan products to potential customers
- Requested documentation required such as, most recent pay statements and bank statements,
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
Director Of Social Services
USA Healthcare
Urbandale, IA
12.2004 - 03.2005
- Scheduled and conducted care conferences with families and groups of third party healthcare providers
- Planned and coordinated discharge of patients
- Assisted families and patients with applications for Medicaid and Medicare
- Supervised staff of social workers Conducted all employee In-service training, average group size of 50 people
Group Skill Specialist
Mid Iowa Family Therapy Clinic
Waterloo, IA
08.2001 - 12.2004
- Led group therapy for children ages 6- 11 years old with various behavior issues
- Coached behavior skills to children and their families
- Maintained accurate progress reports for billing and coordinating services with the Department of Human Services
- Guided clients through customized treatment plans and attended family team meetings
- Attended custody hearings, providing progress reports to the judge Supervised child custody visits
Sales Clerk
Places
Audubon, IA 50025
09.1993 - 08.1998
- Maintained clean, organized sales floor to promote pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Processed payments and returns with accuracy and efficiency.
Education
Associate of Arts - Practical Nursing LPN
Hawkeye Community College
Waterloo, IA05-2003
Bachelor of Arts - Social Work
University of Northern Iowa
Cedar Falls, IA05.2002
Skills
- Strong verbal and written communication skills
- Strong advocacy skills, both in mortgage positions and social work
- Ability to identify issues and develop solutions
- Flexibility and willingness to take on new challenges
- Empathetic, with the ability to build strong professional relationships
Accomplishments
- Chosen as Team member of the month 3 times: Wells Fargo 2008-2010.
- Selected by management to participate in the training class, 'Coaching for Premier Performance': Wells Fargo 2011.
- Chosen by upper management to manage the Aged Inventory Report for the Correspondent Lending Site: Wells Fargo 2011.
- As a Closing Specialist, closed an average of 50% more loans than any other closer consistently month to month the entire time I held the role of a closing specialist: Wells Fargo.
- Designated subject matter expert for RESPA (Real Estate Settlement Procedures Act): Wells Fargo 2008.
- Chosen as Loan Modification CEMA expert: Wells Fargo 2009.
- Chosen to Film 'Peer Perspective' video on Customer Service: Wells Fargo, 2009.
Additional Information
Acquired NMLS License #1342352, 04/01/15
References
References available upon request.
Timeline
Loan Processor
Wells Fargo Home Mortgage
04.2019 - 07.2019
Loan Processor
Greater Iowa Community Credit Union
07.2017 - 09.2017
Post Closing Remediation Analyst
HomeServices Lending
02.2016 - 12.2016
Quality Control Coordinator
NewCastle Home Loans
08.2015 - 01.2016
Senior Loan Processor
Iowa Bankers Mortgage
05.2012 - 04.2015
Team Lead
Wells Fargo Home Mortgage
01.2011 - 05.2012
Loan Doc Closing Specialist
Wells Fargo Home Mortgage
10.2006 - 01.2011
Receiving Specialist
Wells Fargo Home Mortgage
08.2005 - 12.2006
Assumptions Department / Underwriter
Wells Fargo Home Mortgage
03.2005 - 08.2005
Director Of Social Services
USA Healthcare
12.2004 - 03.2005
Group Skill Specialist
Mid Iowa Family Therapy Clinic
08.2001 - 12.2004
Sales Clerk
Places
09.1993 - 08.1998
Associate of Arts - Practical Nursing LPN
Hawkeye Community College
Bachelor of Arts - Social Work
University of Northern Iowa