Hi, I’m
Kristina Drews
Community Association Manager
Denver,CO
Summary
As a Community Manager at Homestead Management Corp, I apply my extensive experience in the hospitality industry to provide excellent customer service to homeowners associations and their residents. I have been working in this role for over three years, and I am responsible for managing the financial, operational, and administrative aspects of multiple communities. I have developed strong skills in account management, financial analysis, community relations, and customer service, which enable me to handle complex and diverse situations with professionalism and efficiency. I also have an amazing eye for detail and can prioritize tasks as needed. My goal is to build trust and rapport with my Board of Directors and homeowners and to ensure their satisfaction and success. I am passionate about creating and maintaining harmonious and thriving communities.
Overview
7
years of professional experience
Work History
Homestead ManagmentWestminster, CO
Community Association Manager
07.2020 - Current
Job overview
- Manage up to 10 Homeowner Associations in the Northwest suburbs of Denver
- Responsible for management of the Board of Directors
- Responsible for creating a board packet for all board, budget, and annual meetings for each Community
- Responsible for the creation of Newsletters
- Post items to the Association website in a timely manner
- Communicate through mass emails to all homeowners for a Community on behalf of the board of directors
- Responsible for the day to day financial operations for each Community including, but not limited to; coding invoices, getting checks signed, and ensuring all invoices are paid in a timely manner
- Responsible for creating an annual budget for each Community
- Responsible for the creation of all mailings to homeowners by consulting the governing documents for each Community to ensure they are done in the proper timeframe
- Perform bi-monthly inspections at each Community and process all violations in accordance to the policy in place
- Ensure all Communities have vendors in place for water, sewer, trash, landscape/snow, pool services and any other services contracted by the Association
- Offer a minimum of three proposals for each project being considered by the Board where directed
- Create contracts for Communities and implement
- Answer all questions from any realtor or mortgage company during the sale of each home in the Community
- Required to return all vendor and homeowners phone calls within 24 hours
- Be available for on-call emergency phone calls on a quarterly basis for Homestead Management
- Coordinate any emergency services for up to 125 Associations
- Educate Association board members on changes to legislation that directly affect each Community
- Ensure that each policy is created with an attorney and implemented
- Follow the guidance of each policy where available.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Bonanno Concepts, Denver Milk MarketDenver, CO
Lead Bartender
05.2018 - Current
Job overview
- Took customer orders capitalizing on opportunities to increase sales through upselling
- Resolved challenging customer complaints to full satisfaction
- Developed unique cocktail offerings on monthly basis as part of seasonal offering
- Maintained relationships with restaurant vendors to facilitate effective inventory management for cost effectiveness
- Consulted with marketing team to organize special events to increase sales
- Assisted Catering team by creating special menus for events.
Blackbelly CateringBoulder, CO
Catering Captain
09.2017 - 03.2020
Job overview
- Created catering menu based upon client specifications, event type, dietary needs and budget
- Ordered food items and supplies needed to fulfill catering jobs
- Executed synchronized meal service simultaneously serving multiple guests with efficiency
- Adhered to company quality restraints and industry best practices to create memorable moments for guests.
Education
Aveda Institute
Cosmetology
02.2000
Skills
- Preparing bar for service
- Process improvement
- Inventory
- Supervision
- Operational improvement
- Team building
- Organization
- Relationship development
- Regulatory Compliance
- Problem resolution
- Customer service
- Bartending
- Upselling
- Catering
- Serving Experience
- POS
- Inventory Control
- Project management (4 years)
- Budgeting (4 years)
- Financial Budgeting And Reporting
- Income And Expense Management
- Financial Planning
- Budget Planning
- Policy Administration
- Policy Enforcement
- Board Of Directors Support
- Board Of Directors Advisement
- Community Resource Management
- Contracting
- Community Meeting Arrangements
- Contract Negotiation
- Policy Development
- Community Guidelines Enforcement
- Customer Relationship Management
- Community Operations
- Maintenance Oversight
- Administrative Tasks
- Property Maintenance
- Administrative Support
- Operations Management
- Staff Management
- Schedule Planning
- Event Planning
- Team Collaboration
- Forecast Preparation
- Sales Expertise
- High-Volume Environments
- Customer Needs Assessments
- Food and Beverage Management
Accomplishments
Employee of the Month-Bonanno Concepts
Rookie of the Year-Community Association Management- 2021 presented by Burg Simpson Law Firm
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementFlexible work hoursWork from home optionPersonal development programsTimeline
Community Association Manager
Homestead Managment
07.2020 - Current
Lead Bartender
Bonanno Concepts, Denver Milk Market
05.2018 - Current
Catering Captain
Blackbelly Catering
09.2017 - 03.2020
Aveda Institute
Cosmetology
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