Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Dunk

Antioch,CA

Summary

Dedicated Customer Service Representative with a strong foundation in resolving inquiries and achieving high satisfaction rates, consistently enhancing customer experiences through effective communication and problem-solving. Proven adaptability and efficiency in fast-paced environments contribute to team success and operational excellence. Committed to applying a results-driven approach to support organizational goals and drive continuous improvement.

Overview

16
16
years of professional experience

Work History

Clerk IV

Contra Costa Superior Court
01.2024 - Current
  • Utilize strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduce errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improve customer satisfaction by promptly answering inquiries and providing accurate information.
  • Manage incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provide quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintain filing system and organized customer documents for easy retrieval of information.
  • Reduce errors in data entry through rigorous attention to detail and double-checking work.
  • Boost departmental collaboration by coordinating schedules and facilitating communication between teams.
  • Enhance customer service with timely and accurate information when handling inquiries.
  • Enhance team morale, organizing staff events and fostering positive work environment.
  • Maintain confidentiality of sensitive information, adhering strictly to privacy policies.
  • Keep office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Supply Technician

Veterans Affairs Medical Center
01.2019 - 03.2021
  • Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
  • Trained junior staff members in proper supply chain practices, enhancing their knowledge base and skill set for greater contributions to the team''s success.
  • Coordinated logistics activities for seamless transportation of goods from suppliers to end-users, minimizing delays and disruptions.
  • Used identification tags, stamps and electronic marking tools to mark stock items.
  • Conducted regular inventory audits to maintain accurate records and reduce discrepancies in stock levels.
  • Managed vendor relationships for optimal pricing and delivery schedules, resulting in cost savings and improved service levels.

Supply Specialist

349th Quartermaster Company
08.2009 - 03.2017
  • Assigned to the unit level supply section, I performed unit level supply actions including supply requests, receipts, storage, issue, accountability of individual, organizational and installation equipment. I assisted in the maintenance of automated accounting system (PBUSE) to properly account and track organizational equipment and supplies. I also maintained unit level supply supporting document files as well as prepared and forwarded supporting documents to the BN S4 and PBO. In addition, I acted as the unit armorer responsible for the issue, receipt, cleanliness, security, and control of unit assigned weapons / ammunition. My assigned duties included analysis of inspection results, inventory documents, knowledgeable of the organization and functions of areas involved in providing multiple logistical support, status reports, and Property Book supporting documents. I assisted the Supply Sergeant and unit commanders with shortage and excess property management. Inspections included CSDP, CLRT, OIP and COMET results. I participated in the communication to and the training of subordinate units with unit level supply operations and processes as well as individual plans of action. My review of cyclic and sensitive inventories was focused on ensuring property accountability was being properly maintained, annotated, and that discrepancies were corrected. I also assisted the Supply Sergeant with Change of Command inventory validation. Shortage and excess property management requires review and analysis of approved authorization documents (to include MTOE, TDA, CTA, MEEL, and Letters of Authority) against on-hand and due-in equipment. The information is used to cross level equipment and to increase USR readiness ratings. All the above tasks also require the preparation and/or audit of unit and Property Book level supporting documents and supporting document file maintenance. In accordance with applicable regulations as well as established operations and procedures, I maintained automated (PBUSE) and manual accounting records, equipment receipts and turn-ins documents, and perform due-in/due-out processing. I supervised the review and verification of equipment receipts against applicable shipping documents to include bills of lading, purchase contracts, shipping documents, and lateral transfers. I supervised the unloading, unpacking, visual inspection, count, segregation, palletizing, and storage of incoming supplies and equipment. I also processed request and turn-in documents, inventories, surveys, and other applicable warehousing documents at the direct support level warehouse. I supervised and assisted in LOGPAC operations including the distribution of field rations, routine supplies replenishments, and operated material handling equipment. I processed accounting and sales actions with self-service supply warehouse.

Supply Sergeant

Operation Enduring Freedom
04.2013 - 06.2014
  • As a Supply Sergeant, I saved over $10 million of government equipment by retrograding and transferring unclassified/classified equipment back to the United States. I processed equipment requests, receipts turn-ins, and other accounting actions using automated (PBUSE, SARSS) Logistical Systems. I was in charge of overseeing and analyzing all orders of equipment being shipped/received out of the Retro sort Yard and making sure the paperwork was submitted properly. I was in charge of evaluating and counseling 126 Soldiers on safety, work performance, as well as moral boosting. I was in charge of opening and closing accounts with all Theatre agencies (Mayor Cell, CIF, SSA, TBO, SASC, TMR, and AMR) as well as negotiating and building a positive rapport with those agencies.

Supply Assistant

Recruiting and Retention Battalion (ADOS)
08.2011 - 10.2012
  • As a Supply Assistant, I maintain stock record documents used for material control, inventories, and routine supply reports. I process equipment requests, receipts, turn-ins, and other accounting actions using both automated (PBUSE and SARSS) and manual procedures. Equipment requests and receipts are to fill MTOE and CTA storages. Turn-in actions are used to reduce equipment excess. I am responsible for the physical verification of equipment receipts to ensure proper quantities, condition codes, and accounting data matched the applicable shipping documents. Upon receipt I am tasked to ensure the equipment is stored, secured, and maintained in accordance with all prescribed military regulations and policies as well as state and local laws and environmental directives.

Education

Some College -

High School Diploma - undefined

Skills

  • Secret Security Clearance
  • Extensive training and experience in logistics support operations
  • Self motivated and self disciplined professional
  • Effective written and oral communication skills
  • Professional mannerism to interact with different level of personnel
  • Excellent team member and ability to work under little or no supervision
  • Ability to research and fix problems
  • Dedicated professional, with a reliable and solid work ethic
  • A quick learner; flexible and adaptable to change
  • Proficient in Microsoft word programs; Word, Excel, PowerPoint, Outlook
  • Type 45 wpm /Internet/Fax/Copy/Scan/10-key
  • Customer relations

Timeline

Clerk IV

Contra Costa Superior Court
01.2024 - Current

Supply Technician

Veterans Affairs Medical Center
01.2019 - 03.2021

Supply Sergeant

Operation Enduring Freedom
04.2013 - 06.2014

Supply Assistant

Recruiting and Retention Battalion (ADOS)
08.2011 - 10.2012

Supply Specialist

349th Quartermaster Company
08.2009 - 03.2017

High School Diploma - undefined

Some College -

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