KRISTINA DURON
Lake Stevens
Summary
Dynamic professional with strong organizational and communication skills, specializing in coordinating operations and resolving complex issues. Proven track record in managing client relations while ensuring meticulous record-keeping, all with a commitment to efficiency and professionalism. Bilingual in Russian and proficient in Spanish, enhancing the ability to connect with diverse clients and foster strong relationships. Adept at navigating challenging situations to deliver effective solutions that drive organizational success.
Overview
22
22
years of professional experience
Work History
Service Coordinator
Consumer Direct Washington
09.2024 - Current
- Coordinated with multiple departments to ensure operations remained organized and efficient.
- Responded to customer inquiries in a timely and professional manner.
- Resolved complex issues quickly and efficiently while maintaining professionalism.
- Assisted in developing and implementing client service plans.
- Provided excellent customer service to clients and colleagues using strong communication skills.
- Managed a high volume of incoming calls and emails.
- Managed client accounts, maintaining accurate records and following up on requests.
- Scheduled appointments, coordinated logistics, and ensured smooth service delivery.
- Prioritized workloads and managed multiple tasks efficiently to meet deadlines.
- Implemented security practices to preserve assets and minimize liabilities.
Care Specialist
Independent
01.2012 - 01.2024
- Responsible medication management. Accurately administering prescribed medications ensuring compliance with dosage instructions and maintaining logs.
- Managed clients' medical appointments utilizing scheduling software.
- Provide interpretation services.
- Facilitate effective communication between clients and healthcare professionals.
- Provide safe transportation.
- Managed clients' financial responsibilities, such as paying bills, handling banking transactions, and organizing important documents.
- Maintained accurate records.
Cafeteria Management
Primo Mexicano
01.2004 - 01.2012
- Accurately processed employee payroll.
- Effectively operated cash register with accuracy and efficiency.
- Provided exceptional customer service.
- Responsible for resolving customer concerns/complaints.
- Demonstrated strong interpersonal skills in dealing with diverse customers and fostering a welcoming atmosphere.
- Managed and replenished inventory to ensure smooth operations and minimize wastage.
- Oversaw a team of cafeteria staff, providing guidance, training, and performance evaluations.
- Ensured compliance with food safety regulations and hygiene standards.
- Fostered a collaborative and productive work environment.
Education
GED -
Edmonds Community College
Lynnwood, WASkills
- Bilingual in Russian
- Basic Spanish language ability
- Experienced with Microsoft software
- Effective team collaborator
- Systematic project organization
- Effective at meeting deadlines
- Experienced in delegated nursing tasks
- Experience supporting individuals with developmental disabilities
- Clear verbal communication skills
- Efficient documentation management
- Client representation
- Thorough documentation skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Russian
Native or Bilingual
Timeline
Service Coordinator
Consumer Direct Washington
09.2024 - Current
Care Specialist
Independent
01.2012 - 01.2024
Cafeteria Management
Primo Mexicano
01.2004 - 01.2012
GED -
Edmonds Community College
Software
Microsoft
Work Preference
Desired Job Title
Service CoordinatorCare SpecialistCafeteria ManagementWork Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Career advancementCompany CulturePaid sick leavePaid time offHealthcare benefitsWork from home optionWork-life balanceFlexible work hours401k matchPersonal development programs4-day work weekSimilar Profiles
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