Kristina Endozo
Honolulu,HI
Summary
I have years of experience in retail and have been working retail jobs since the year 2015. Some positions I have worked as are cashier, store associate, and customer service assistant. I have experience working with customers as well as building relationships with customers and my peers. In all my jobs, I've learned to collaborate with team members in working as a team to aim to serve our customers and work towards customer satisfaction. I am ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Customer Service Assistant
Kaiser Permanente, Gift Shop
2022.09 - 2024.08
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Gain product knowledge of medical supplies and be able to explain to customers what each product is used for when deciding on what to buy according to their needs.
- Perform opening, mid-shift, and closing procedures accordingly
- Receive shipped products from vendors, check in all received items, input into our Clover inventory system: the product's description, cost and price amounts, and quantities. Display products for sale.
Order Fulfillment Associate
The Home Depot
2021.04 - 2022.11
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Followed procedures at all times for personal and team safety.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
Cashier
Fisher Hawaii
2015.04 - 2020.03
- Greeted / welcomed customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Yearly inventory and updating product count with the company
Education
High School Diploma -
Moanalua High School
Honolulu, HI05.2013
Skills
- Cash Handling
- Customer Service
- Teamwork and Collaboration
- POS and Clover systems
- Microsoft Office
- Order and Refund Processing
- Order fulfillment
- Product and service knowledge
Timeline
Customer Service Assistant
Kaiser Permanente, Gift Shop
2022.09 - 2024.08
Order Fulfillment Associate
The Home Depot
2021.04 - 2022.11
Cashier
Fisher Hawaii
2015.04 - 2020.03
High School Diploma -
Moanalua High School
Similar Profiles
Deanna McNairDeanna McNair
Customer Service Associate at Gift Town/Creations Gift ShopCustomer Service Associate at Gift Town/Creations Gift Shop
JAMES O'BRIENJAMES O'BRIEN
Family Physician at Northwest Permanente (Kaiser Permanente)Family Physician at Northwest Permanente (Kaiser Permanente)
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group