Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristina Erkar

Orlando

Summary

Customer-oriented bartender offering 15+years background preparing and serving alcoholic drinks. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Bartender

Lowes Hotel, Universal Terra Luna Resort
03.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Crafted innovative cocktails using fresh ingredients and premium spirits.
  • Trained new bartenders on menu items and standard operating procedures.

Cocktail Server

KPMG Lakehouse
Orlando
02.2025 - 03.2025
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Assisted guests with menu selections and beverage pairings.
  • Handled cash transactions and processed payments accurately.

Server

The H Orlando
06.2024 - 12.2024
  • Assisted in resolving customer complaints with professionalism and care.
  • Provided excellent customer service in a fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely food delivery.

Bartender/Server

Royal Caribbean Cruises, Ltd
Miami
06.2023 - 02.2024
  • Taking drink orders from guests and verifying IDs for alcoholic beverages according to US regulations (ServSafe);
  • Upselling drinks and menu items according to company guidelines;
  • Following cleaning standards such as USPH and HACCP guidelines, environmental, and workplace safety policies and procedures.
  • Managed bar inventory and restocked supplies as needed.

Assistant Restaurant Manager

Salalah Al Majd International Trad. Co. Spc
10.2021 - 06.2022
  • Assisting restaurant manager with hiring, onboarding, and training new staff
  • Contributing to menu development and ensuring recipe consistency;
  • Ensured compliance with health and safety regulations in food handling.
  • Assisted in managing daily restaurant operations and staff scheduling.
  • Engaged with customers to address inquiries and resolve issues promptly.

Sales Representative/Online Sales Representative

Saf Pamuk Evim
12.2019 - 09.2021
  • Fostering positive relationships with clients
  • Organized promotional events to increase brand visibility and attract new customers.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Managed inventory levels by ordering sufficient stock for each account.

Bartender

SalamisLines/RCCL
Miami
04.2012 - 10.2019
  • Entertaining and educating guests, assessing bar customers' needs and preferences and making drink suggestions;
  • Performing duties during special events and VIP parties;
  • Working independently and in a team, and providing training to Bar Servers and Utility personnel;
  • Following cleaning standards, environmental, workplace safety policies and procedures.

Restaurant A La Carte Waiter

Global Cruise Lines Ltd
06.2008 - 11.2011
  • Company Overview: cruise ships
  • Greeting and seating guests with friendliness and professionalism;
  • Providing detailed knowledge of the a la carte menu, including ingredients and preparation methods. Answering questions and offering recommendations;
  • Taking orders accurately and efficiently, relaying them clearly to the kitchen;
  • Anticipating guests' needs and providing prompt, courteous service throughout their meal;
  • Presenting the bill accurately, processing payments, and handling any final questions;
  • Preparing tables with proper linens, silverware, and glassware according to restaurant standards;
  • Keeping their assigned section clean and organized throughout the shift;
  • Collaborating with colleagues to ensure smooth service flow in the restaurant;
  • Adhering to all restaurant policies and safety regulations;
  • Upselling beverages, appetizers, or desserts to enhance the dining experience and increase sales;
  • Assisting in special events or accommodating larger parties;

Education

Bachelor’s degree - Teacher of English

Izmail State University of Humanities
Izmail, Ukraine
06.2007

Skills

  • Ukrainian – Native speaker;
  • Russian – C2 / Advanced (speech/writing);
  • English – C1 / Advanced (speech/writing);
  • Turkish – B2 / Upper-Intermediate (speech/writing);
  • German – A2 / Elementary (speech/writing)
  • Cocktail crafting
  • Upselling techniques
  • Conflict resolution
  • Team collaboration
  • Attention to detail
  • Mixology

Certification

  • 08/09/2023 Public Health Awareness Training Certificate (RCL University Online)
  • 06/21/2023 ServSafe Alcohol Cruise Line Certificate (National Restaurant Association)
  • 02/2008 – 06/2008 Odessa Maritime Training Center (Odessa, Ukraine) Professional Waiter Training Course Specialization: Restaurant waiter Principal subjects: Fine dining service techniques, Communication skills, Upselling and suggestive selling, Food and beverage service, workplace safety and sanitation, Restaurant equipment and inventory, Wine and beverage knowledge, Coffee service, Handling customer complaints, Restaurant business, management and hospitality.

Timeline

Bartender

Lowes Hotel, Universal Terra Luna Resort
03.2025 - Current

Cocktail Server

KPMG Lakehouse
02.2025 - 03.2025

Server

The H Orlando
06.2024 - 12.2024

Bartender/Server

Royal Caribbean Cruises, Ltd
06.2023 - 02.2024

Assistant Restaurant Manager

Salalah Al Majd International Trad. Co. Spc
10.2021 - 06.2022

Sales Representative/Online Sales Representative

Saf Pamuk Evim
12.2019 - 09.2021

Bartender

SalamisLines/RCCL
04.2012 - 10.2019

Restaurant A La Carte Waiter

Global Cruise Lines Ltd
06.2008 - 11.2011

Bachelor’s degree - Teacher of English

Izmail State University of Humanities

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