Kristina Erkar

Work History

Bartender

Lowes Hotel, Universal Terra Luna Resort

03.2025 - Current

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Cocktail Server

Hyatt

02.2025 - 03.2025

Provided attentive service, regularly checking in on guests to ensure their needs were met.
Managed cash transactions accurately, ensuring proper handling of payments and tips.
Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.

Server

The H Orlando

06.2024 - 12.2024

Company Overview: fine dining restaurant
Consistently delivered exceptional customer service, efficiently handling orders, food delivery, and resolving guest concerns.
Collaborated with team members to maintain a clean and orderly dining room, especially during peak service times.
Mentored and trained new team members in customer service, cash handling procedures, and menu expertise. Actively supported the team by completing various tasks, including side work and other duties as required.
Maintained a flexible work schedule, including evenings, weekends, and holidays, to accommodate business needs.

Bar Server

Royal Caribbean Cruises, Ltd

06.2023 - 02.2024

Company Overview: cruise ships
Taking drink orders from guests and verifying IDs for alcoholic beverages according to US regulations (ServSafe);
Presenting drink menu, recommending drinks, and explaining options to guests;
Serving drinks in a timely and professional manner, ensuring they are presented correctly with appropriate garnishes;
Providing excellent customer service, which may include remembering guest names, their drink preferences and creating a friendly atmosphere;
Maintaining cleanliness and organization of the bar area, including setting tables and restocking supplies;
Inputting drink orders into the point-of-sale system, collecting payment, and calculating bills accurately;
Upselling drinks and menu items according to company guidelines;
Following cleaning standards such as USPH and HACCP guidelines, environmental, and workplace safety policies and procedures.

Assistant Restaurant Manager

Salalah Al Majd International Trad. Co. Spc

10.2021 - 06.2022

Assisting the general manager with hiring, onboarding, and training new staff;
Creating and managing staff schedules to ensure proper coverage for all shifts;
Supervising front-of-house (servers, hosts) and back-of-house (cooks, dishwashers) staff;
Delegating tasks and providing guidance to staff;
Addressing performance issues, offering coaching and handling conflicts;
Maintaining a positive and productive work environment;
Ensuring exceptional customer service by resolving guest complaints and inquiries promptly and professionally;
Maintaining high standards for food quality, presentation, and cleanliness;
Overseeing dining room operations to guarantee a smooth and enjoyable experience for customers;
Assisting with inventory control, ordering food and supplies, maintaining stock levels;
Contributing to menu development and ensuring recipe consistency;
Compiling sales reports, tracking costs, and contributing to maximizing profitability;
Maintaining health and safety standards by enforcing hygiene regulations and procedures;
Opening and closing the restaurant, ensuring all opening/closing procedures are followed;
Fulfilling administrative tasks like payroll processing and recordkeeping;
Liaising with vendors and suppliers;
Staying up to date on restaurant trends and best practices;
Being prepared to step in and manage any aspect of the restaurant's operation in the General Manager's absence.

Sales Representative

Saf Pamuk Evim

12.2019 - 09.2021

Fostering positive relationships with clients through clear communication and exceptional service;
Leveraging effective upselling and cross-selling techniques to demonstrably increase sales growth;
Overseeing the accuracy and efficiency of all aspects of the sales cycle, from processing online orders to final delivery;
Maintaining meticulous inventory control, ensuring stock levels are optimized for order fulfillment and efficient replenishment;
Contributing to accurate monthly accounting practices;
Identifying and research potential customers aligned with the company's target market;
Developing and maintain a deep understanding of the company's products or services;
Negotiating pricing and contracts to reach mutually beneficial agreements;
Managing the sales pipeline, tracking progress of leads through each stage of the sales funnel.

Bartender

Salamis Lines, Ltd

04.2012 - 10.2019

Company Overview: cruise ships
Greeting and conversing with guests to answer questions, provide information, and promote drink specials and/or up-sell to premium brands;
Preparing alcoholic and non-alcoholic beverages for the guests, maintaining alcohol inventory, leaning and organizing the bar;
Providing efficient, professional, and courteous service to all guests while demonstrating excellent salesmanship and maintaining smooth non-stop operation of the bars on board;
Entertaining and educating guests, assessing bar customers' needs and preferences and making drink suggestions;
Performing duties during special events and VIP parties;
Working independently and in a team, and providing training to Bar Servers and Utility personnel;
Following cleaning standards, environmental, workplace safety policies and procedures.

Restaurant A La Carte Waiter

Global Cruise Lines Ltd

06.2008 - 11.2011

Company Overview: cruise ships
Greeting and seating guests with friendliness and professionalism;
Providing detailed knowledge of the a la carte menu, including ingredients and preparation methods. Answering questions and offering recommendations;
Taking orders accurately and efficiently, relaying them clearly to the kitchen;
Anticipating guests' needs and providing prompt, courteous service throughout their meal;
Presenting the bill accurately, processing payments, and handling any final questions;
Preparing tables with proper linens, silverware, and glassware according to restaurant standards;
Keeping their assigned section clean and organized throughout the shift;
Collaborating with colleagues to ensure smooth service flow in the restaurant;
Adhering to all restaurant policies and safety regulations;
Upselling beverages, appetizers, or desserts to enhance the dining experience and increase sales;
Assisting in special events or accommodating larger parties;

Overview

Work History

Bartender

Cocktail Server

Server

Bar Server

Assistant Restaurant Manager

Sales Representative

Bartender

Restaurant A La Carte Waiter

Education

Bachelor’s degree - Teacher of English

Skills

Certification

Timeline

Similar Profiles

Corey HarbertCorey Harbert

Rolando Ortiz RuizRolando Ortiz Ruiz

Nancy ResendizNancy Resendiz

Anthony Whitmore Jr.Anthony Whitmore Jr.

Danny GuadamuzDanny Guadamuz