Summary
Overview
Work History
Education
Skills
Activities
Timeline
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KRISTINA ESQUIVEL

Converse,TX

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

12
12
years of professional experience

Work History

MEDICAL SECRETARY

RENAL ASSOCIATES P.A.
08.2019 - Current
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
  • Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
  • Boosted patient retention by providing exceptional customer service and building rapport with each individual.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Assisted in the development of new office procedures to enhance workflow efficiency and overall productivity.
  • Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
  • Supported quality improvement initiatives by gathering patient feedback and identifying areas of potential enhancement within the practice.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

TRANSPLANT ASSISTANT

METHODIST SPECIALTY & TRANSPLANT HOSPITAL
05.2015 - 09.2016
  • Enhanced patient care by coordinating and scheduling transplant evaluations and follow-up appointments.
  • Streamlined communication between medical teams, patients, and families for a smooth transplantation process.
  • Improved patient satisfaction by addressing concerns and providing timely information on transplant procedures.
  • Assisted in the completion of pre-transplant evaluations to ensure successful organ matches.
  • Maintained accurate and up-to-date patient records, contributing to efficient decision-making processes during transplant candidacy assessments.
  • Contributed to high-quality patient care by coordinating necessary pre-and post-operative tests, consultations, and procedures.
  • Ensured seamless communication between patients, families, and medical teams by acting as a liaison during transplant procedures.
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Completed necessary reports and documentation on time and to specifications.
  • Coordinated with other healthcare professionals to provide patients with comprehensive care.
  • Cleaned and set up rooms in preparation for patient appointments.
  • Supported office operations by expertly handling administrative needs.

DIRECTOR

SPA D SANTE
11.2011 - 06.2014
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Monitored and coordinated workflows to optimize resources.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

DIPLOMA -

VICTORY LEARNING CENTER
05.2004

Skills

  • Management experience
  • Strong organizational skills
  • Adaptable
  • Typing speed of 70 wpm
  • Creative problem solver
  • Scheduling experience
  • Fast Learner
  • Patient Check-In
  • Payment Collection
  • Telephone Customer Support
  • Patient Scheduling
  • Time Management Mastery
  • Office Equipment Operation
  • Administrative Support Experience
  • Medical Records Management
  • Teamwork and Collaboration
  • Multitasking Capabilities
  • Customer Service Excellence
  • Data Entry
  • Staff Leadership

Activities

  • Actively involved in our Women's ministry at God of the Breakthrough Church
  • Leading Women's ministry Sisters in Faith
  • Volunteering in serving the community through feeding the homeless

Timeline

MEDICAL SECRETARY

RENAL ASSOCIATES P.A.
08.2019 - Current

TRANSPLANT ASSISTANT

METHODIST SPECIALTY & TRANSPLANT HOSPITAL
05.2015 - 09.2016

DIRECTOR

SPA D SANTE
11.2011 - 06.2014

DIPLOMA -

VICTORY LEARNING CENTER

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