KRISTINA E. YEPES
Miami Beach
Summary
Ambitious Sales and Catering Manager with 15 years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.
Overview
13
13
years of professional experience
Work History
Sales and Catering Manager
Royal Palm South Beach
11.2022 - Current
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Designed catering packages to increase sales and customer experience.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Adapted to changing market trends, keeping service offerings fresh and competitive.
Catering Sales and Conference Services Manager
Kimpton Surfcomber Hotel
06.2021 - 08.2022
- Responsible for detailing events three group sales managers, selling, and directing staff for corporate and social groups
- Detailed and planned events for three group sales managers in high volume
- Sold and exceeded sales goals
- Booked $90K event which helped Kimpton to have the highest revenue volume in R & B out of all Kimpton Hotels
- Booked several $50K++ events for over 800 guests
- Onsite to lead banquet and catering team for each event
- Created Catering Menus for the hotel
- Created weekly resumes for in house groups and ran resume meetings
- Created weekly BEO’s and ran BEO meetings
- Held several high-end events which included Pit Bull, Wyclef Jean, and Art Basel events with Deepok Chopra, Dale Moss, and daily Patron Dinners
Catering Sales Manager
Mayfair at Coconut Grove
09.2016 - 03.2020
- Responsible for selling, planning, directing staff, and servicing social, wedding and corporate events
- Acted as the point of contact between the clients and the hotel in negotiating contracts and detailing the events
- On site for each event to ensure the event was successful and to be there to address any possible issues or concerns
- Increased the number of weddings, meetings, events, and revenue each year
- Met and exceeded monthly sales goals
- Conducted banquet event order meetings weekly
- Helped to customize menus for clients
- Received many accolades and rave reviews from clients on websites such as Trip Advisor, The Knot, and Wedding Wire
- Received the Knot “Best of Weddings” Award
Wedding Specialist /Regional Director of Catering / Convention Services Manager
Harbor Magic Hotels
11.2011 - 05.2014
- Responsible for selling, planning, directing staff, and servicing, social, wedding and corporate events at all three boutique hotel locations, The Admiral Fell Inn, Pier 5, and The Inn at Henderson’s Wharf
- Acted as the point of contact between the clients and the hotel in negotiating contracts and detailing the events
- Detailed and serviced the events for the entire sales team
- On site for each event to ensure the event was successful and to be there to address any possible issues or concerns
- Directed and coached banquet and sales team members
- Increased the amount of weddings and revenue each year at the multiple hotels
- Met and exceeded monthly sales goals including receiving bonuses
- Coordinated several event planner parties in order to introduce the hotel to event planners that are unaware of the property and increase sales
- Attended networking events regularly- Member of National Association of Catering Executives (NACE)
- Conducted Banquet event order meetings weekly
- Attended local bridal shows at various venues and have followed up on leads from those shows
- Helped to customize menus for clients
- Received many accolades and rave reviews from clients on websites such as Trip Advisor, The Knot, and Wedding Wire
Education
High School diploma or GED -
Westminster High School
Westminster, MD01.1998
Skills
- Event Planning
- Proposal Writing
- Sales Management
- Revenue growth
- Menu development
- Weddings background
- Critical thinking
- Collaboration and teamwork
- Problem-solving
- Reliable and responsible
- Team leadership
- Proficient in Delphi and CI/TY
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales and Catering Manager
Royal Palm South Beach
11.2022 - Current
Catering Sales and Conference Services Manager
Kimpton Surfcomber Hotel
06.2021 - 08.2022
Catering Sales Manager
Mayfair at Coconut Grove
09.2016 - 03.2020
Wedding Specialist /Regional Director of Catering / Convention Services Manager
Harbor Magic Hotels
11.2011 - 05.2014
High School diploma or GED -
Westminster High School
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