Kristina Flatt
Saint Augustine,FL
Summary
Adept at driving professional growth and enhancing skills, I spearheaded impactful training programs at Putnam County Clerk Office, achieving significant advancements in staff development and operational efficiency. With a blend of strategic planning and team leadership, I excel in the love of life itself to meet ambitious goals, demonstrating a profound ability to multitask and solve problems creatively. I am a lady of excellence and strong character, steadfast in my knowledge and unwavering in my drpendability.
Overview
22
22
years of professional experience
Work History
Officer Trainer
Putnam County Clerk Office
07.2019 - 08.2024
- Mentored staff members, helping them develop their skills and advance in their job.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Educated staff on organizational mission and goals to help employees achieve success.
- Trained and mentored eight new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
Rehabilitaion Administrative Assistant
HNC
02.2003 - 10.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
High School Diploma -
Smith County High School
Carthage, TN05.1997
Skills
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
- Organizational Skills
- Multitasking Abilities
- Problem-Solving
- Task Prioritization
- Improvement plan knowledge
- Team Leadership
- Goal Setting
Timeline
Officer Trainer
Putnam County Clerk Office
07.2019 - 08.2024
Rehabilitaion Administrative Assistant
HNC
02.2003 - 10.2018
High School Diploma -
Smith County High School
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