Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Flores

Seabrook,TX

Summary

Dynamic leader with a proven track record at The Piercing Parlour, adept in operational management and strategic development. Excelled in boosting sales and enhancing team performance through effective training and coaching. Skilled in fostering customer and vendor relations, achieving significant market share growth. Demonstrates exceptional leadership and negotiation abilities, driving business success.

Overview

10
10
years of professional experience

Work History

Regional Manager

The Piercing Parlour
07.2019 - 10.2024
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with franchise goals.
  • Established and maintained operational standards for 3 locations.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
  • Boosted brand growth by devising strategic network and marketing tactics.
  • Produced an accurate payroll weekly for 20+ employees.

Bartender

The White Hall (Part & Parcel)
11.2017 - 04.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Restaurant Bar Manager

The Pearl, Sam Houston Hotel
01.2015 - 01.2017
  • Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
  • Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
  • Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
  • Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
  • Cultivated a strong social media presence for the establishment by regularly posting updates on events, promotions, and featured menu items.
  • Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
  • Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
  • Developed productive relationships with vendors to secure competitive pricing on high-quality products.
  • Maintained a comprehensive knowledge of current industry trends to stay ahead of competition and offer an exceptional experience for guests.
  • Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.

Education

High School Diploma -

Pearland High School
Pearland, TX
05.2002

Skills

  • Operations
  • Operational management
  • Goals and performance
  • Business development and planning
  • Sales management
  • Strategic development
  • Sales and marketing strategies
  • Sales expertise
  • Business recordkeeping
  • Marketing leadership
  • Customer and vendor relations
  • document flow coordination
  • Leadership skills
  • Negotiation
  • Training and coaching
  • Multi-unit management
  • Staffing oversight
  • Consulting
  • Budgeting skills
  • Tactical business planning

Timeline

Regional Manager

The Piercing Parlour
07.2019 - 10.2024

Bartender

The White Hall (Part & Parcel)
11.2017 - 04.2019

Restaurant Bar Manager

The Pearl, Sam Houston Hotel
01.2015 - 01.2017

High School Diploma -

Pearland High School

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Kristina Flores