Kristina Fox
Bluefield,WV
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Alorica/Intuit
10.2021 - 10.2024
- Customer Service Expert for QB Online and Merchant Services
- Tier 2 Support Agent
Warranty Assistant
Charlatte of America, Inc.
12.2019 - 03.2020
- Document, record, and approve warranty claims
- Recorded receipt of defective parts and verify parts are still under warranty
- Shipped replacement parts to customer when necessary
Professional Fresh-Pak Coordinator
K-VA-T, Food City
08.2018 - 01.2020
- Prepared Fruit and Vegetables for assembly of cups, bowls, and trays
Office Manager/Bookkeeper
Tazewell Presbyterian Church
01.2013 - 06.2017
- Order/Pick-up Supplies when needed
- Maintain Church records
- Post events & meetings in bulletin and calendars
- Create 3 different weekly bulletins (Town, Black's Chapel, Large print)
- Design, print and prepare 210 Newsletters each month
- Maintain and record, bills, payments, payroll checks and payroll tax payments in QuickBooks
- Count, record, and deposit offering each week
Inbound Call Center Customer Service Representative
First Community Bank Corporate Center
11.2012 - 01.2013
- Assisted customers with corrections, or changes to the account
- Recorded notes for each conversation in the account
- Applied payments for loans and fees
- Transferred funds between accounts
- Temp Job through Personnel Pool of VA
Rebate Coordinator
JanPak Corporation
10.2010 - 10.2011
- Review Rebate Reports in Excel spreadsheets monthly
- Maintain tracking reports for each vendor rebate issued
- Notify superiors of any contract corrections needed
Accounts Payable Clerk
IMX Management/Appalachian Leasing
01.2010 - 10.2010
- Document Accounts Payable information in Peachtree, and on spreadsheets in Excel
- Maintain check register
- Schedule appointments, and register new employees
Receptionist and Bookkeeper
L. David Holbrook, CPA
10.2003 - 08.2009
- Record client information in QuickBooks, and Excel
- Process Tax returns
- Calculate client payroll for each pay period
- Apply payments for services and write receipts
Education
Associate of Science degree - Business Administration/business Management and Accounting
National College
Bluefield, VA05.2009
Skills
- Customer Service
- Data Entry
- MS Office
- Receptionist
- Quickbooks
- Organizational Skills
- AP/AR
- Office Management
- Office and accounting experience
- Payroll management
- Windows
- Data entry
- Documentation
- Computer proficiency
- Warranty service
- Call center experience
- Administrative support
Additional Information
Graduated with honors while acquiring an Associates degree in Accounting and Management., Trained in human resource management, accounting I, II, and III, and Microsoft Office., The organizational skills that I possess are a benefit to any company., Skilled in Excel, QuickBooks, and Peachtree, Approximately 20+ years of experience in office and computer work.
Timeline
Customer Service Representative
Alorica/Intuit
10.2021 - 10.2024
Warranty Assistant
Charlatte of America, Inc.
12.2019 - 03.2020
Professional Fresh-Pak Coordinator
K-VA-T, Food City
08.2018 - 01.2020
Office Manager/Bookkeeper
Tazewell Presbyterian Church
01.2013 - 06.2017
Inbound Call Center Customer Service Representative
First Community Bank Corporate Center
11.2012 - 01.2013
Rebate Coordinator
JanPak Corporation
10.2010 - 10.2011
Accounts Payable Clerk
IMX Management/Appalachian Leasing
01.2010 - 10.2010
Receptionist and Bookkeeper
L. David Holbrook, CPA
10.2003 - 08.2009
Associate of Science degree - Business Administration/business Management and Accounting
National College
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