Kristina Fulton
Villisca,IA
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of confidentiality and problem solving and training in remaining calm in stressful situations. Motivated to learn, grow and excel.
Overview
30
30
years of professional experience
Work History
Residential Treatment Worker
State Of Iowa
Glenwood, IA
01.2020 - Current
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Oversaw and maintained patients' rooms and group living areas.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
Lead Dispatcher
Page County
Clarinda, IA
01.2016 - 12.2019
- Cultivated client rapport by interfacing with callers to aid with medical emergencies.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Increased timely treatment protocols by leveraging current response and quality assurance requirements.
- Created electronic medical records for all cases, performing routine chart audits and reviewing charts annually.
- Improved project completion time by incorporating policies.
- Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors and duress tracers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented all details in system.
911 Emergency Dispatcher
City Of Clarinda
Clarinda, IA
08.1994 - 12.2015
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls to dispatch calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Cultivated client rapport by interfacing with callers to aid with medical emergencies.
- Increased timely treatment protocols by leveraging current response and quality assurance requirements.
Education
Bachelor of Science - Psychology/Sociology
Northwest Missouri State University
Maryville, MO05.2003
Associate of Arts - Human Services
Iowa Western Community College
Clarinda, IA05.2001
Skills
- Client records management
- Information intake
- Supervision
- Relationship development
- Problem resolution
- Privacy and confidentiality
- Companionship and emotional support
- Patient-focused care
- Compassionate caregiver
- Efficient and reliable team player
Accomplishments
2017 Dispatcher of the Year Award for the State of Iowa
Timeline
Residential Treatment Worker
State Of Iowa
01.2020 - Current
Lead Dispatcher
Page County
01.2016 - 12.2019
911 Emergency Dispatcher
City Of Clarinda
08.1994 - 12.2015
Bachelor of Science - Psychology/Sociology
Northwest Missouri State University
Associate of Arts - Human Services
Iowa Western Community College
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