Kristina Garay
Scottsboro,AL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Appointment Setter/Cold Caller
Real Equity TX LLC
San Jose, Costa Rica
07.2023 - 11.2023
- Scheduled and confirmed appointments.
- Made phone calls and sent emails to establish leads.
- Called no shows and cancellations to reschedule.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.
- Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.
Customer Service Representative
Jazzsports
San Jose , Costa Rica
10.2022 - 10.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Learned all tools to provide good customer service, searching system, DGS, entering bonus's for casino and sports.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Retention Specialist
Support Services Group
San Jose, Costa Rica, Costa Rica
11.2018 - 02.2021
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Maintained organized, presentable merchandise to drive continuous sales
- Engaged with customers to effectively build rapport and lasting relationships
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Maintained customer satisfaction while handling Retention product returns quickly and professionally.
Customer Service Representative
Amazon Heredia
, Costa Rica
04.2012 - 11.2016
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Customer Service Representative
Vialinx
Saret , Alajuela
12.2009 - 02.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
San Luis Gonzaga San
Skills
- Good listening skills
- Written and oral communication
- Attention to Detail
- Critical Thinking
- Upbeat and Positive Personality
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
Timeline
Appointment Setter/Cold Caller
Real Equity TX LLC
07.2023 - 11.2023
Customer Service Representative
Jazzsports
10.2022 - 10.2023
Retention Specialist
Support Services Group
11.2018 - 02.2021
Customer Service Representative
Amazon Heredia
04.2012 - 11.2016
Customer Service Representative
Vialinx
12.2009 - 02.2011
High School Diploma -
San Luis Gonzaga San
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