Kristina Garcia
Salt Lake City
Summary
Dynamic and versatile professional with extensive experience across technical support, medical terminology, and financial collections. Adept at troubleshooting complex technical issues, understanding medical terminology, and efficiently managing financial collections. A self-motivated, hands-on learner, known for delivering exceptional service and innovative problem-solving in diverse environments.
Overview
7
7
years of professional experience
Work History
Technical Support Engineer
Harvest Right
North Salt Lake
04.2023 - 08.2025
- Provided technical support for home freeze dryer systems.
- Diagnosed equipment issues and recommended solutions to customers.
- Assisted customers with product installation and setup procedures.
- Monitored ticketing system queues for incoming requests from customers.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Collections Agent
Snap Finance
Salt Lake City
01.2021 - 02.2023
- Contacted customers to discuss overdue accounts and payment options.
- Negotiated repayment plans with customers to resolve outstanding debts.
- Educated customers on company policies and procedures regarding collections.
- Contacted customers and explained debt management to encourage timely debt payments.
- Processed payments and refunds quickly to maximize efficiency and meet performance targets.
Patient Service Representative
OptumRx
Draper
07.2018 - 12.2020
- Handled incoming calls and directed them to appropriate departments promptly.
- Maintained accurate electronic health records and updated patient information regularly.
- Resolved patient concerns through effective communication and problem-solving skills.
- Adhered to HIPAA regulations when handling confidential patient information.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
Education
High School Diploma -
Taylorsville High School
Salt Lake City, UT06-2016
Skills
- Effective communication
- Attention to detail
- Problem solving
- HIPAA compliance
- Ticketing system management
- Debt negotiation
- Billing resolution
- Customer relationship management
- Critical thinking
- Database maintenance
- Active listening
- Bilingual in Spanish
- Call escalation resolution
- Empathy and patience
- MS office expertise
- Workflow management
Timeline
Technical Support Engineer
Harvest Right
04.2023 - 08.2025
Collections Agent
Snap Finance
01.2021 - 02.2023
Patient Service Representative
OptumRx
07.2018 - 12.2020
High School Diploma -
Taylorsville High School