Kristina Garnica
Fresno,CA
Summary
Focused professional with 10+years of experience and a proven knowledge of conflict resolution, customer communications, and customer service. Aiming to leverage my skills to successfully fill the customer service role at your company.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Fortuna BMC
09.2023 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Utilized customer service software to manage interactions and track customer satisfaction.
BDC Representative
Michael Automotive Center
08.2021 - 08.2022
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Provided accurate information to customers on products and services offered.
- Scheduled follow-up appointments for customers when necessary.
- Performed data entry into computer systems accurately and efficiently.
Sales Representative
Teletech
08.2018 - 08.2019
- Solicit sales of new or additional services or products
- Refer unresolved customer grievances to designated departments for further investigation
- Confer with customers by telephone or in person to provide information about products or services, enter orders information, and obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Customer Service
Empereon Constar
04.2018 - 08.2018
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Cashier
Kmart
08.2016 - 08.2017
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints.
Customer Service
Alorica
12.2014 - 10.2016
- Check to ensure that appropriate changes were made to resolve customers' problems
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Solicit sales of new or additional services or products.
Dental Assistant
First Sierra Dental
04.2012 - 10.2014
- Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures
- Record treatment information in patient records
- Expose dental diagnostic x-rays.
Education
Dental Assistant Dentistry -
U.E.I College
Fresno, CAHigh School Diploma -
Clovis High School
Clovis, CA05.2011
Skills
- Critical Thinking
- Active Listening
- Product and Service Sales
- Team player
- Good communication
Timeline
Customer Service Representative
Fortuna BMC
09.2023 - Current
BDC Representative
Michael Automotive Center
08.2021 - 08.2022
Sales Representative
Teletech
08.2018 - 08.2019
Customer Service
Empereon Constar
04.2018 - 08.2018
Cashier
Kmart
08.2016 - 08.2017
Customer Service
Alorica
12.2014 - 10.2016
Dental Assistant
First Sierra Dental
04.2012 - 10.2014
Dental Assistant Dentistry -
U.E.I College
High School Diploma -
Clovis High School
Similar Profiles
Tisa JoinerTisa Joiner
Contact Tracer at Fortuna BMCContact Tracer at Fortuna BMC
Kimberly BradshawKimberly Bradshaw
Call Center Supervisor at Fortuna BMCCall Center Supervisor at Fortuna BMC
Miriam ChinMiriam Chin
Medical-Dental Customer Service Agent at Fortuna BMC / Gainwell Technology at RemoteMedical-Dental Customer Service Agent at Fortuna BMC / Gainwell Technology at Remote