Kristina Gjorgieva
Montauk
Summary
Highly motivated and dedicated Front Office Assistant Manager with over 7 years of experience in the hospitality industry. Committed to delivering exceptional customer service and exceeding guest expectations. A proven leader with strong communication and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Realtor
Douglas Elliman Real Estate, Luxury Real Estate Brokerage
09.2022 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
Assistant Front Desk Manager
Ocean Surf Resort
05.2019 - Current
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Managing room inventory to achieve balance and train staff in sales.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
- Prepared weekly employee work schedules to meet operational needs.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Front Desk Agent
Gurney's Montauk Resort & Seawater Spa
05.2019 - 05.2019
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Housekeeper
Driffting Sands
05.2017 - 10.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
Law
Iustinianus Primus Faculty of Law
10.2021
Skills
- Business Operations
- Revenue Management
- Report Preparation
- Customer Retention
- Rate Changes
- ASI Front Desk
- Hospitality Management
Certification
- Licensed Realtor - [Timeframe][Timeframe]
Languages
Macedonian
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Realtor
Douglas Elliman Real Estate, Luxury Real Estate Brokerage
09.2022 - Current
Assistant Front Desk Manager
Ocean Surf Resort
05.2019 - Current
Front Desk Agent
Gurney's Montauk Resort & Seawater Spa
05.2019 - 05.2019
Housekeeper
Driffting Sands
05.2017 - 10.2017
Law
Iustinianus Primus Faculty of Law
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