Kristina Glen
Bloomfield Hills,Michigan
Summary
Licensed Esthetician and Skin Care Consultant with more than 600 hours of professional training and advanced training in microdermabrasion, chemical peels, waxing and facials. Desiring a role in a day or medical spa. Highly knowledgeable individual with a successful track record of designing tailored treatment plans for clients. Proven ability to educate clients on proper skincare routines and the benefits of aesthetic treatments. Experienced in analyzing skin type and condition to develop a comprehensive skincare plan for each individual. Committed to providing excellent customer service and building long-term relationships with clients.
Overview
16
16
years of professional experience
Work History
SERVER
RED LOBSTER
01.2011 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
SERVER
RED LOBSTER
01.2011 - Current
- Delivered exceptional, friendly, and fast service
- Appropriately suggested additional items to guests to increase restaurant sales
- Effectively communicated with kitchen staff regarding guests' allergies and dietary needs
- Quickly learned new seasonal menus by launch date
- Success in multitasking while remaining professional and courteous in a fast-paced environment
- Served a high volume of guests and was entrusted with important clients and large groups
- Acquired loyal customers and received outstanding reviews from guest satisfaction surveys
- Built long lasting relationships with guests.
AESTHETICIAN
CAROL LEWIS DAY SPA
01.2015 - 01.2017
- Provided professional facial treatments including body treatments, hair removal, and make-up applications
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Reinforced customer selections by reviewing use and benefits of chosen products.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
HOSTESS
BUFFALO WILD WINGS
01.2009 - 01.2011
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Backed up servers by checking on tables and retrieving items for guests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
Education
Aesthetic License -
MICHIGAN COLLEGE OF BEAUTY
Troy01.2015
Skills
- Quick learner
- Great sales and problem solving skills
- Organized and meticulous
- Hard working, dependable, and easily adapt to various environments
- Bi-lingual - English / Russian
- Adaptable and Flexible
- Multitasking
- Decision-Making
- Attention to Detail
- Teamwork and Collaboration
- Conflict and Complaint Resolution
- Exceptional customer service
References
- Teresa Milkos, (248) 299-8090, Current floor manager, Red Lobster, 2825 S Rochester Rd, Rochester Hills, MI, 48307
- Carol Lewis, (248) 642-1570, Salon owner and former manager, Carol Lewis Day Spa, 386 E Maple Rd, Birmingham, MI, 48009
- Tammie Hucherson, (586) 247-6250, Former hiring manager, Red Lobster, 13800 Hall Rd, Sterling Heights, MI, 48313
- Angelina Rose, (248) 842-6802, Former colleague
- Emily Cranston, (586) 649-878, Former colleague
Timeline
AESTHETICIAN
CAROL LEWIS DAY SPA
01.2015 - 01.2017
SERVER
RED LOBSTER
01.2011 - Current
SERVER
RED LOBSTER
01.2011 - Current
HOSTESS
BUFFALO WILD WINGS
01.2009 - 01.2011
Aesthetic License -
MICHIGAN COLLEGE OF BEAUTY
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