Summary
Overview
Work History
Education
Skills
References
Languages
Personal Information
Timeline
Generic

Kristina Bauta

Pennington

Summary

A dedicated professional with extensive experience in customer service, specializing in relationship building. Proficient in delivering friendly and comprehensive assistance to clients, colleagues, and family members, I possess strong problem-solving and conflict resolution skills that foster teamwork. Additionally, I have hands-on experience in animal care, particularly with horses and dogs, encompassing cleaning, training, and overall well-being management of various animals.

Overview

16
16
years of professional experience

Work History

Barn Manager/Riding Instructor

Horse Farm
Princeton
01.2023 - Current
  • Executed marketing initiatives for boarding and riding lessons, providing instruction across a spectrum of skill levels, from beginner to advanced, in both English and Western riding styles.
  • Responsibilities encompassed conducting training rides on boarded horses, managing boarders, overseeing horse feeding and turnout, administering medications, coordinating farrier and veterinary appointments, addressing emergencies involving horses, as well as scheduling and procuring feed and bedding supplies.
  • Billing/invoicing clients.

Supervisor

CVS
Medford
01.2019 - 01.2023
  • Open and close the store.
  • Assist in implementing store merchandising and visual standards, which include setting planograms, maintaining labels, displaying graphics, and ensuring inventory status for balloon and queue areas.
  • Model customer service expectations by executing and reinforcing the 'Stop, Serve & Sell' service model principles.
  • Ensure compliance with cashier procedures related to POS functions and cash handling at the front end, including daily reconciliation of paperwork.
  • Collaborate efficiently with store management and staff.
  • Supervise the store crew by assigning tasks, directing activities, and providing follow-up on all operations.
  • Facilitate clear communication of information between store management and crew members.
  • Assist customers by addressing their inquiries, concerns, and complaints.
  • Champion the CVS customer service culture.
  • Manage all customer relations issues in alignment with company policy, ensuring a positive shopping experience for all CVS customers.
  • Uphold customer and patient confidentiality at all times.

Retail Assistant

Party City
Hamilton
01.2017 - 01.2019

Retail Assistant then Promoted to Department Manager

Primark Department Store
Staten Island
01.2015 - 01.2018
  • The responsibilities include ensuring the seamless operation of the floor, team, and back room.
  • This role guarantees that all operations adhere to established standards.
  • Additionally, it involves assisting other departments as needed while fostering positive working relationships.
  • Key duties also encompass the training and hiring of new employees and addressing any conflicts that may arise between team members or customers, effectively resolving all issues.

Kennel Assistant/Dog Walker

Staten Island ACC
Staten Island
01.2012 - 01.2014

Barn Hand

Equus Stable
01.2010 - 01.2014

Education

HS DIPLOMA -

TOTTENVILLE HIGHSCHOOL
01.2012

Skills

  • Customer Service
  • Organizational Skills
  • Scheduling
  • Team Building
  • Planogram Development
  • Merchandising
  • Shift Management
  • Cash Handling
  • Store Management Experience
  • Retail Management
  • Conflict Resolution
  • Supervisory Experience
  • Loss Prevention
  • Inventory Control
  • Horse Care
  • Dog care
  • Kennel Care

References

  • Alissa Lizardi, 609-218-7611
  • Michelle Breidenbach, 609-444-7943
  • Sarah Sayer, 609-569-3514

Languages

English, fluent

Personal Information

Hobbies: Riding/Training Horses, Dog Walking, Interested in Dog/Horse Veterinarian Work, Interested in Receptionist Work, Interested in Dog/Horse Care Work

Timeline

Barn Manager/Riding Instructor

Horse Farm
01.2023 - Current

Supervisor

CVS
01.2019 - 01.2023

Retail Assistant

Party City
01.2017 - 01.2019

Retail Assistant then Promoted to Department Manager

Primark Department Store
01.2015 - 01.2018

Kennel Assistant/Dog Walker

Staten Island ACC
01.2012 - 01.2014

Barn Hand

Equus Stable
01.2010 - 01.2014

HS DIPLOMA -

TOTTENVILLE HIGHSCHOOL

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Kristina Bauta