Kristina Griffiths
Kannapolis,NC
Summary
Results-oriented Process Assistant with expertise in process improvement and root cause analysis. Proven track record in mentoring associates and enhancing operational performance, contributing to significant reductions in quality misses and improved productivity metrics. Eager to leverage skills for driving excellence in high-volume environments.
Overview
4
4
years of professional experience
Work History
Process Assistant- SNC6
Amazon
Concord, North Carolina
11.2024 - Current
- Lead shift operations in a high-volume Sub Same Day environment, consistently ranking top in quality and cost performance and recently led my sortation team in consecutive days of zero late stages.
- Drive floor health management, labor allocation, and real-time problem solving to maintain throughput and SLA adherence.
- Own shift-level KPIs including quality, productivity, and cost metrics.
- Identify process gaps and implement corrective actions through root cause analysis.
- Support and develop associates through coaching, engagement, and performance accountability.
- Partner cross-functionally with Operations, Learning, and Safety to ensure execution of standard work.
- Led launch execution of one-hour and three-hour rush delivery models, ensuring operational readiness and performance stability.
- Driving implementation of one-hour rush grocery delivery launch to expand rapid fulfillment capabilities.
- Led front half days sortation team to achieve top performance in quality and cost metrics during Q4 Peak and Q1, driving operational excellence through real time problem solving, associate coaching, and standard work execution.
Process Assistant CLT4
Amazon
Charlotte, NC
01.2022 - 11.2024
- Led A04 RSP team of 55 Stow Associates
- Drove floor productivity improvements by increasing average stow rate from 177 to 220-250 units per hour, improving operational throughput by 24-41 percent through real time labor balancing and workflow management.
- Improved floor quality performance by reducing guided coachings from 27 to 0, eliminating quality misses through targeted associate coaching, process enforcement, and real time operational oversight
Education
Associate of Arts - Operations Management
Southern New Hampshire University
Hooksett, NH12-2026
Skills
- KPI Ownership
- CPT & SLA Management
- Floor Health Management
- Root Cause Analysis
- Associate Development
- Continuous Improvement
- Cross-Functional Collaboration
Timeline
Process Assistant- SNC6
Amazon
11.2024 - Current
Process Assistant CLT4
Amazon
01.2022 - 11.2024
Associate of Arts - Operations Management
Southern New Hampshire University